Melanie Leake
Charleston,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Manager of Operations (Remote)
Pep Boys
12.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Remote response to customer inquires, problem solving and account recoveries by managing high volumes of emails and case counts. Use of critical thinking and communication to troubleshoot issues, address complaints and prevent future occurrences, ensuring a high standard of service
General Manager of Operations (Remote)
Huey Magoos
08.2022 - 12.2023
- Managed Payroll and Hr documentation remotely 20-30 hours/week)
- Oversaw new hire onboarding, compliance documentation, and staff scheduling via virtual tools.
- Contributed to growth strategies and performance tracking for team members working across multiple locations.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Education
High School Diploma -
Osbourn Park High School
Manassas, VASkills
Remote Work Expertise: Payroll processing, onboarding, scheduling, compliance, government documentation
Human Resources: Hiring, onboarding, e-verify, employee relations
Operations: Business management, budgeting, inventory, customer service, team training
Technology & Tools: Proficient in Microsoft Office, Slack, Zoom and other remote collaboration tools
Languages: English and German
Timeline
Manager of Operations (Remote)
Pep Boys
12.2023 - Current
General Manager of Operations (Remote)
Huey Magoos
08.2022 - 12.2023
High School Diploma -
Osbourn Park High School
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