Melanie Lede-Rios

Accomplished Customer Service Representative with a proven track record at Spectrum and HSBC Bank, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in conflict resolution and computer proficiency, significantly improving customer satisfaction. Demonstrates a strong ability to manage high-stress situations, ensuring positive outcomes in escalated scenarios. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.