Melanie Leduc
Kenner,LA
Overview
18
18
years of professional experience
Work History
Project Manager/Social Media Marketing Manager
Leduc Entertainment
06.2021 - Current
- Develop project plans and timelines, ensuring alignment with organizational goals.
- Implement risk management strategies to mitigate project challenges and enhance outcomes.
- Analyze project metrics to identify areas for improvement and optimize resource allocation.
- Streamline communication processes across departments to enhance collaboration and efficiency.
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Deliver exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiate and managed third-party contracts related to project deliverables.
- Create accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Prove successful working within tight deadlines and a fast-paced environment.
- Enhance team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Managed employee relations initiatives fostering a positive workplace culture.
- Maintaine accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintain payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitate onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Develop and implement comprehensive social media strategies to enhance brand visibility and engagement.
- Analyze audience insights and engagement metrics to optimize content performance across platforms.
- Manage multiple social media platforms for increased engagement and audience growth.
- Develop content calendars for consistent engagement, leading to increased follower interaction.
- Train junior staff on social media best practices and tools, elevating team capability.
- Direct video production process from concept development to final delivery.
- Manage a team of videographers, editors, and producers to deliver high-quality content on schedule.
- Schedule shoots and set up filming by communicating with talent and crew.
- Oversee creative development and filming of different types of video content.
Medical Support Assistant
Department of Veterans Affairs
09.2019 - 06.2021
- Facilitated patient scheduling and appointment management to enhance clinic efficiency.
- Received phone calls and provided pertinent information while abiding by HIPPA regulations on confidential medical information
- Referred Veterans outside the VA Hospital if care could not be performed or the Veteran wished to go elsewhere for their medical care.
- Reviewed and documented all medical information to VISTA software program
- Verified insurance and scanning new insurance cards through ICB software program
- Assisted Veterans who are unable to walk or talk.
- Ensured all patients that were unaccompanied were cared for when entering and exiting the facilities
- Aided nurses and Doctors by providing copies, faxes, and scanning sensitive medical information into CPRS software program in a timely manner
- Assisted in processing and maintaining medical records for accuracy and compliance with regulations.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Streamlined patient check-in process with effective communication and organization skills.
Patient Account Representative
Fresenius Medical Care/Brooke Staffing
07.2014 - 09.2019
- Verified and monitored incoming patient’s health insurance information while processing up to date, sensitive, and accurate information within a four hour turn around
- Processed approximately 20 to 40 incoming patient admissions daily while maintaining records to follow-up on all authorizations for dialysis treatments, process necessary documents for discharging patients, obtaining missing documentations such as insurance cards or medical documents, contacting clinic managers to make sure patients were treated as scheduled, and canceled encounters when patients were unable to treat at facility
- Contacted multiple insurance companies by phone, via the internet, or email to obtain medical benefit information to make sure that payer specific billing requirements are met and processed
- Managed 40 to 60 facilities daily using Medical software programs such as eCube and Relay
- Organized and collect files, develop spreadsheets, fax reports and scan documents into medical database, answer multiple phone lines, sending and receiving emails containing important and sensitive medical information to all approved parties
- Verified and interpreted doctor orders along with labs and clinical information for the insurance company to obtain authorizations both in English and Spanish
- Hours worked per week: 40 hrs.
Student Worker
Division of International Education at the University of New Orleans
10.2011 - 05.2014
- Advised an average of ten students on study abroad opportunities and financial assistance options on a weekly basis
- Designed promotional materials such as brochures, flyers, website, and digital slide shows
- Processed Accounts Receivable and Accounts Payable
- Worked collectively with other departments at the University of New Orleans to ensure a positive experience for students who wanted to study abroad
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Traveled and worked in Innsbruck, Austria as an assistant to the Program Director
- Operated as a liaison between non-English speaking personnel and students, and contacted vendors for afternoon activities and excursions for students and faculty
- Supervised and ensured the safety of students and faculty on excursions to Italy, Germany, and Switzerland for the six-week program
- Hours worked per week: 20 hrs.
Credit Finance Manager
Your Credit, Inc.
10.2007 - 08.2011
- Managed and supervised three employees by delegating duties and responsibilities with very little turn-over rate
- Responsible for hiring and termination of employees
- Advanced the business from a negative balance to a monthly profit by twenty percent
- Verified financial status and reputation of prospective customers applying for credit
- Collected and operated within strict laws and regulations in everyday procedures while providing exceptional customer service
- Collected on delinquent accounts and processed legal action against delinquent accounts monthly
- Managed inventory of business supplies, office checks, promotional flyers and monthly newspaper ads
- Processed nightly bookkeeping reports for all business conducted for that day
- Responsible for nightly deposits in the thousands where all monies were accounted for
- Performed monthly audits to account for all monies collected and loaned from the customers of the business
- Hours worked per week: 50 hrs.
Education
Bachelor of Arts - Interdisciplinary Studies, Public Relations
The University of New Orleans
05.2014
Associate Degree - Marketing Management
Augusta Technical College
06.2006
Skills
- Proficient in Spanish, and German
- Proficient in Microsoft Office Suite
- Managerial and organizational skills
- Strong interpersonal skills
- Self-starting/Self-directed
- Adaptable to change
- Exemplary customer service skills
- Professional and motivated
Timeline
Project Manager/Social Media Marketing Manager
Leduc Entertainment
06.2021 - Current
Medical Support Assistant
Department of Veterans Affairs
09.2019 - 06.2021
Patient Account Representative
Fresenius Medical Care/Brooke Staffing
07.2014 - 09.2019
Student Worker
Division of International Education at the University of New Orleans
10.2011 - 05.2014
Credit Finance Manager
Your Credit, Inc.
10.2007 - 08.2011
Associate Degree - Marketing Management
Augusta Technical College
Bachelor of Arts - Interdisciplinary Studies, Public Relations
The University of New Orleans
Awards
Deans List at the University of New Orleans: Spring 2012, Fall 2012, Fall 2013, Spring 2014, Deans List at Augusta Technical College: Spring 2006, Fall 2006, HOPE Scholarship recipient 2005 & 2006, Alpha Lambda Delta: National Honor Society for First Year Students, Pi Sigma Alpha: National Political Science Honor Society
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