Melanie Lee
Southfield,MI
Summary
Accomplished sales professional with over 12 years of experience driving revenue growth and providing exceptional customer service in diverse retail and service environments. Proven track record in managing large accounts, executing sales strategies, and fostering strong client relationships to maximize profitability and market share. Skilled in inventory management, order fulfillment, and leading teams to achieve operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Dispatcher/ Deliver Driver /
Rowan Logistics
Hazel Park, MI
10.2022 - Current
- My role involved planning and optimizing delivery routes for the timely and accurate distribution of Amazon packages to residential and commercial locations. This resulted in an impressive 98% on-time delivery rate.
- Managed a team of employees, supervising daily routes to ensure appropriate coverage by delivery drivers.
- Tracked drivers' progress to ensure accurate and timely completion of assigned routes. Ensuring adherence to company standards by reviewing driver logs regularly.
- Streamlined communication channels among drivers, upper management, and third parties to effectively resolve issues and minimize delays.
- Training a team on how to effectively utilize handheld devices and delivery software for efficient route management, improving route efficiency by 20%.
- Executed efficient delivery of products through adherence to established routes, physical capability of lifting weights up to 75 lbs, and proficient operation of transportation equipment.
Loan Processing Specialist /
United Shore Mortgage
Pontiac, MI
08.2019 - 11.2019
- Collaborated cross-functionally with legal, compliance, and quality assurance teams to ensure loan documents complied with regulatory standards, resulting in a 15% reduction in audit discrepancies.
- Maintained direct and clear communication with clients for loan verification, documentation requests, and review, and provided updates on the status of pending loans.
- Achieved exceptional accuracy and efficiency in data entry, ensuring seamless daily operations and reducing processing errors.
- Worked closely with the legal team to prioritize income verifications, thoroughly assessing files for accuracy, verifying information, and documenting details in the CRM system.
- Proficiently split and labeled loan packages, facilitating easy organization and quick access to necessary documents.
Jr Account Specialist/ Associate IT Specialist /
Red Level Networks
Novi, MI
01.2017 - 06.2019
- Provided expert support during the onboarding process of VIP clients, aiding in their decision-making for optimum technology solutions.
- Exceeded client satisfaction goals by 50% by implementing effective on-site support strategies for addressing WAN and LAN technology issues.
- Through proactive client engagement and upselling additional products and services, client accounts and facilitated onboarding processes, increasing account retention by 30%.
- Provided technical assistance to customers via phone, email, and online chat.
Sales Associate / Customer Service /
Best Buy
Southfield, MI
08.2008 - 12.2016
- Led sales initiatives within the mobile department, achieving monthly sales targets averaging $15,000 in products and accessories.
- Achieved top sales performance in the district for three years through successfully implementing upselling and bundling strategies.
- Implemented training programs that reduced product return rates by 50% and increased customer retention by 10%, contributing to a 5% improvement in regional sales performance
- Assisted with the role of creating and executing promotional activities and sales campaigns, which drove a 20% increase in average monthly sales and enhanced store profitability
- Led employee training as team lead, provided customer assistance, and increased sales across various departments.
- Organized displays according to company standards and specifications.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
Education
Associate of Science in Information Technology -
University of Phoenix
06-2016
Diploma
Southfield High School
Southfield, MI06-2008
Skills
- Customer Service & Relationship Management
- Sales Strategy Development
- Inventory Management & Order Fulfillment
- Merchandising & Product Display
- Promotional Campaign Execution
- Team Leadership & Collaboration
- Data Analysis Competence
- Logistics Software Familiarity
Additional Information
DOT Certified, Chauffeur's License
Personal Information
Title: Sales Specialist | Customer Service Expert
Certification
- Harvard Business School (Online) 2022: Strategy Execution- Tools, skills, and frameworks to allocate resources, measure performance, manage risk, and successfully implement strategy.
- MasterClass (Online)2023: Master Certificate in Business Management- Management Skills and Leadership Development course.
- DOT Medical Card
- Chauffeurs License
Timeline
Logistics Dispatcher/ Deliver Driver /
Rowan Logistics
10.2022 - Current
Loan Processing Specialist /
United Shore Mortgage
08.2019 - 11.2019
Jr Account Specialist/ Associate IT Specialist /
Red Level Networks
01.2017 - 06.2019
Sales Associate / Customer Service /
Best Buy
08.2008 - 12.2016
Associate of Science in Information Technology -
University of Phoenix
Diploma
Southfield High School