Melanie Leggett
Goshen
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
4
4
years of professional experience
Work History
Global Custody Administrator Specialist
Fifth Third Bank
Cincinnati
06.2011 - 04.2012
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Collaborated with other departments to resolve problems related to customer accounts.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Developed and maintained strong relationships with key clients to ensure customer satisfaction.
Securities Lending/Foreign Exchange Team Lead
Fifth Third Bank
Cincinnati
02.2008 - 06.2011
- Led team in daily operations and customer service initiatives.
- Managed workflow processes to ensure efficiency and compliance standards.
- Developed training materials for onboarding new employees effectively.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
High School Diploma -
Goshen High School
Goshen, OH06-1992
Skills
- Problem-solving
- Client communication
- Data analysis
- Work Planning and Prioritization
- Team collaboration
- Financial reporting
- Verbal and written communication
- Payroll administration
- Honest and ethical
- Time management
- Team building and leadership
Timeline
Global Custody Administrator Specialist
Fifth Third Bank
06.2011 - 04.2012
Securities Lending/Foreign Exchange Team Lead
Fifth Third Bank
02.2008 - 06.2011
High School Diploma -
Goshen High School
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