Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Lehocz

Palmdale,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Office Manager

ABLE Duct Cleaning
10.2013 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in financial tasks such as invoicing, processing payments and collections of past due.
  • Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
  • Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Maintained payroll information by calculating, collecting, and entering data.

Customer Retention Specialist

VXI, Inc
02.2009 - 09.2013
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Prahran Secondary College
Melbourne, Victoria, Australia

Skills

  • Staff Management
  • Data Entry
  • Administrative Support
  • Operations Management
  • Office Management
  • Office Administration
  • Clerical Support
  • Customer Service
  • Invoice Processing
  • Scheduling

Timeline

Office Manager

ABLE Duct Cleaning
10.2013 - Current

Customer Retention Specialist

VXI, Inc
02.2009 - 09.2013

High School Diploma -

Prahran Secondary College

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Melanie Lehocz