Melanie Leon
NEWPORT,Oregon
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Guest Services Manager
Wyndham Travel & Leisure
06.2019 - 05.2022
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Set and managed policies for concierge services and guest relations.
- In charge of Guest and employee events and venues
- Developed and implemented strategies for company moral and team work.
- Certified instructor by Wyndham for company motivation and fun. Program Hospitality With Heart.
- All interviews, onboarding and training.
- On-site Translator Spanish.
Assistant Housekeeping Manager
Wyndham Travel & Leisure
05.2022 - 09.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- On-site Spanish translator.
Teacher
Elk Grove Unified School District
09.1985 - 06.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Taught ESL (English As A Second Language) program.
- Motivational speaker for Highschool students Spanish speaking only.
Education
Bachelor In English, Minor In Spanish - Languages
Sacramento State University
Sacramento, CA05.1984
Highschool Diploma - Foreign Languages And Literatures
Reina Maria
México City D.F.04.1979
Skills
- Customer Retention
- Performance Improvement
- Safety Practices
- Hazardous Chemicals
- Computer literate
- Organized
- Excellent customer service
- Bilingual Spanish Fluent
- Process Knowledge
- Staff Training
- Microsoft Office
- Task Prioritization
- Inventory Restocking
- Guest Relations
- Quality Improvement
- Daily Workflows
- Customer Service
- Employee Performance Reviews
- Inspecting Completed Work
- Standards Compliance
- Overseeing Events
- Staff Maintenance
- Daily Progress Reports
- Budget Administration
- Work Assignments
- Reviewing Resumes
- Company Guidelines
- Mentoring
- Expense Tracking
- Providing Leadership
- Payroll Administration
- Month-End Reports
- Grand Openings
- Customer Inquiries
- Performance Evaluations
- Rewards Programs
- Quality Assurance and Control
- Document Control
- Brand Loyalty
- Regulatory Compliance
Timeline
Assistant Housekeeping Manager
Wyndham Travel & Leisure
05.2022 - 09.2022
Guest Services Manager
Wyndham Travel & Leisure
06.2019 - 05.2022
Teacher
Elk Grove Unified School District
09.1985 - 06.2015
Bachelor In English, Minor In Spanish - Languages
Sacramento State University
Highschool Diploma - Foreign Languages And Literatures
Reina Maria