Melanie Lethcho-Kohler
Adrian,MO
Summary
Dynamic professional with a proven track record at Spring Venture Group, excelling in health insurance knowledge and client relations. Leveraged financial acumen and exceptional communication to exceed sales targets and foster client loyalty. Demonstrated leadership in team collaboration and problem-solving, achieving significant client base growth through strategic policy analysis and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medicare Health Insurance Agent
Spring Venture Group
06.2021 - Current
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Provided comprehensive customer service to drive client satisfaction.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Increased overall agency sales by effectively cross-selling additional insurance products based on individual client needs.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Provided exceptional customer service, leading to numerous referrals and a growing client base.
- Enhanced team collaboration through consistent communication and sharing of best practices among colleagues.
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
- Educated clients about health insurance coverage options, benefits and costs.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Managed a large client base efficiently by utilizing CRM software and maintaining organized records.
- Consistently exceeded sales targets by thoroughly understanding each client''s unique needs and providing tailored solutions.
- Conducted regular follow-ups with clients to keep them informed of any pertinent updates or changes to their policies.
Substitute Teacher
Adrian RIII School District
08.2016 - 05.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Associate General Manager
Great Life Golf and Fitness
04.2013 - 08.2016
- Improved overall team performance by implementing strategic management initiatives and fostering a collaborative work environment.
- Collaborated with senior leadership to develop organizational strategies that aligned with company goals and objectives.
- Strengthened relationships with external partners by maintaining open lines of communication and promptly addressing their needs.
- Facilitated successful project completion by overseeing project timelines, coordinating cross-functional teams, and monitoring progress closely.
- Boosted employee morale through recognition programs, open communication channels, and team-building activities.
- Mentored and developed team members through regular feedback, training sessions, and performance evaluations.
- Played an instrumental role in acquiring new clients by representing the company at industry events, building relationships with potential customers, and showcasing the organization''s capabilities.
- Supported business development by collaborating with sales and marketing teams to identify opportunities for growth and expansion in the market.
Account Executive
AT&T Communications
01.2008 - 12.2012
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Education
Bachelor of Science - Applied Science And Technology/ Marketing
University of Central Missouri
Warrensburg, MO12.1996
Skills
- Policy analysis
- Financial Acumen
- Health Insurance Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- HIPAA Compliance
- Customer Engagement
- Client needs analysis
- Insurance Policy Sales
- Data Entry
- Self Motivation
- Interpersonal Skills
- Client Relations
- Professionalism
- Insurance Coverage Verification
- Time management abilities
- Written Communication
- Insurance Practices
- Sales Reporting
- Client Prospecting
Certification
- Licensed Insurance Agent In The Following States
- AL,AR,AZ,CO,CT,DE,FL,GA,IA,ID,IL,KS,KY,LA,MD,MI,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,OH,OK,OR,PA,RI,S,SD,TN,TX,UT,VA,WI,WV,WY
- Carrier Contracts With The Following Carriers
- United Healthcare, Accendo, Aetna, Aflac, Allstate-National General, Anthem, Capitol, Cigna, Humana, Lumico, Manhattan Life, Mutual of Omaha, SmartComplete, Wellcare
Timeline
Medicare Health Insurance Agent
Spring Venture Group
06.2021 - Current
Substitute Teacher
Adrian RIII School District
08.2016 - 05.2020
Associate General Manager
Great Life Golf and Fitness
04.2013 - 08.2016
Account Executive
AT&T Communications
01.2008 - 12.2012
Bachelor of Science - Applied Science And Technology/ Marketing
University of Central Missouri
- Licensed Insurance Agent In The Following States
- AL,AR,AZ,CO,CT,DE,FL,GA,IA,ID,IL,KS,KY,LA,MD,MI,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,OH,OK,OR,PA,RI,S,SD,TN,TX,UT,VA,WI,WV,WY
- Carrier Contracts With The Following Carriers
- United Healthcare, Accendo, Aetna, Aflac, Allstate-National General, Anthem, Capitol, Cigna, Humana, Lumico, Manhattan Life, Mutual of Omaha, SmartComplete, Wellcare
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