Melanie Levy
Summary
Highly accomplished professional with a proven track record in sales, customer service, and management roles. Demonstrated ability to exceed sales targets, deliver exceptional customer satisfaction, and lead teams to success. Possess strong communication, leadership, and organizational skills coupled with a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Leasing Consultant
Village Green
02.2021 - Current
- Manage prospect pipeline and utilize sales skills to achieve and surpass sales targets
- Schedule appointments for property tours and handle lease forms and financial transactions
- Demonstrate superior sales, leadership, and customer service skills
- Manage property social media and plan monthly resident events.
Store Manager
LXR & Co
05.2017 - 04.2020
- Provided elite customer service and led sales team to achieve ambitious daily sales goals
- Merchandised luxury designer handbags and accessories, catering to upscale clientele
- Utilized social media to attract and promote business, resulting in increased sales
- Conducted monthly business analysis and hosted in-store events to drive sales.
- Develop, coach, and train all direct reports within the business unit to foster a high-performing team.
- Maintain the overall appearance of the store and premises to uphold agency standards and enhance customer experience.
- Perform daily administrative and clerical functions to ensure smooth store operations.
- Cultivate an atmosphere of continuous exceptional customer service among all team members.
- Oversee weekly payroll processing and bi-weekly approval to ensure accuracy and timeliness.
- Efficiently manage associates' schedules to optimize coverage and productivity.
Administrative Assistant for BDC
Hersons Auto
05.2014 - 05.2017
- Promoted sales through phone and email communication and performed data entry
- Addressed customer inquiries and provided administrative support
- Maintained efficient record and filing systems and assisted with event planning.
Office Manager
Shady Grove Laser Aesthetics Center
07.2011 - 08.2014
- Screened and routed patient calls, monitored office operations, and oversaw scheduling
- Created and organized marketing plans and managed hiring and training of new staff.
Production/Personal Assistant
Christopher Demers Idea Brokerage
06.2009 - 05.2011
- Assisted in the production of commercial ad campaigns and entertainment video content
- Provided consultation on beauty objectives for various projects and managed travel itineraries
- Screened calls and correspondence for the CEO.
Manager
Sunglass Hut International
04.2008 - 06.2009
- Increased store sales of luxury designer eyewear and accessories
- Provided exceptional customer service and collaborated with the District Manager to ensure store success.
- Conducted weekly coaching sessions with team members and managed product shipments and merchandising.
Education
Certificate of Esthetics -
Aveda Institute
05.2016
High School Diploma -
John F. Kennedy High School
06.2008
Skills
- Leadership: Ability to inspire and motivate teams, provide direction, and make tough decisions
- Communication: Strong verbal and written communication skills to convey ideas, instructions, and feedback clearly and effectively
- Problem-solving: Capacity to analyze complex issues, identify solutions, and implement strategies to overcome challenges
- Decision-making: Skill in making timely and sound decisions based on available information and critical thinking
- Teamwork: Ability to collaborate with cross-functional teams, delegate tasks, and foster a cohesive work environment
- Time Management: Proficiency in prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines
- Adaptability: Flexibility to adjust to changing priorities and organizational needs
- Conflict Resolution: Capability to address conflicts constructively, mediate disputes, and find mutually beneficial resolutions
- Performance Management: Skill in setting performance expectations, providing feedback, and conducting performance evaluations
- Financial Acumen: Understanding of budgeting, financial reporting, and resource allocation to effectively manage budgets and resources
- Customer Focus: Commitment to delivering excellent customer service and building strong relationships with clients or customers
Timeline
Leasing Consultant
Village Green
02.2021 - Current
Store Manager
LXR & Co
05.2017 - 04.2020
Administrative Assistant for BDC
Hersons Auto
05.2014 - 05.2017
Office Manager
Shady Grove Laser Aesthetics Center
07.2011 - 08.2014
Production/Personal Assistant
Christopher Demers Idea Brokerage
06.2009 - 05.2011
Manager
Sunglass Hut International
04.2008 - 06.2009
Certificate of Esthetics -
Aveda Institute
High School Diploma -
John F. Kennedy High School
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