MELANIE LITTLE
Garland,Texas
Summary
Dynamic Surgical Services Coordinator at CHILDREN’S MEDICAL CENTER with expertise in surgery scheduling and conflict resolution. Proven ability to enhance operational efficiency through effective communication and collaboration. Skilled in EPIC and data management, consistently ensuring optimal patient flow and high-quality customer service in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Surgical Services Coordinator
CHILDREN’S MEDICAL CENTER
Dallas, Texas
01.2002 - Current
- Collaborated with clinic schedulers, nurses, and surgeons to optimize surgical block utilization.
- Optimized surgery scheduling processes and block allocation through Epic.
- Facilitated interdepartmental communication using Outlook for surgical planning.
- Collaborated with multiple departments to ensure timely first case starts by efficiently scheduling double-booked rooms.
- Collaborated with charge nurse, peri-op, anesthesia, and team members to efficiently post cases.
- Managed patient appointments using electronic scheduling systems for efficiency.
- Assisted in training new staff on scheduling protocols and system navigation.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Maintained a high level of customer service by responding promptly to inquiries.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Tracked inventory levels of medical supplies used during surgery procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Legal Secretary
CURTIS AND LAMBERT LAW FIRM
Lafayette, Louisiana
01.2000 - 01.2001
- Drafted legal documents and correspondence for attorneys and clients.
- Managed case files, ensuring accurate organization and accessibility.
- Coordinated appointments and meetings for legal staff and clients.
- Assisted with trial preparation by gathering evidence and exhibits.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Checked office supplies stock and placed orders to maintain levels.
- Compiled meeting agendas and supportive materials ahead of meetings.
Administrative Clerk
SPHERION TEMPORARY AGENCY
Lafayette, Louisiana
01.1999 - 01.2000
- Created the youth bulletin newsletter for the Lafayette Baptist Church. Assisted with projects for Sunday lessons and seminars. Collected and recorded youth group funds.
- Processed orders for forklift parts, monitored order status, and informed customers upon availability.
- Directed incoming calls to relevant personnel.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Developed organizational filing systems for confidential customer records and reports.
- Copied, sorted and filed records of office activities and business transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Office Worker / Technician
GARRETT METAL DETECTORS
Garland, Texas
01.1992 - 01.1996
- Answered incoming calls and routed each to the appropriate employee.
- Recorded product warranty details in company database.
- Managed mailing process for product literature to enhance customer and dealer engagement.
- Faxed order confirmations or other correspondence to customers.
- Constructed computerized components for metal detectors.
- Coordinated shipping and receiving operations efficiently.
- Supported art department and video projects.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted in assembling and testing metal detectors for quality assurance.
- Replaced defective components or parts as needed.
Education
Three years of college - basic courses
Skills
- MS Office: Word
- MS Office: Excel
- MS Office: PowerPoint
- Internet Explorer
- Windows operating system
- Outlook
- EPIC
- Training assistance
- Surgery scheduling
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
- Project assistance
- Data entry
- Effective communication
- Best practices implementation
- Task prioritization
- Medical terminology
- Customer service
- Document management
- Workflow management
- Event coordination
Skills - Software Programs
- MS Office: Word
- Excel
- PowerPoint
- Internet Explorer
- Windows operating system
- Outlook
- EPIC
Timeline
Surgical Services Coordinator
CHILDREN’S MEDICAL CENTER
01.2002 - Current
Legal Secretary
CURTIS AND LAMBERT LAW FIRM
01.2000 - 01.2001
Administrative Clerk
SPHERION TEMPORARY AGENCY
01.1999 - 01.2000
Office Worker / Technician
GARRETT METAL DETECTORS
01.1992 - 01.1996
Three years of college - basic courses
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