Melanie Lofgren
Virginia Beach,Virginia
Summary
Dedicated student with demonstrated strengths in customer service and time management. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Radiologic Technologist
Sentara Virginia Beach General Hospital
05.2024 - Current
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Instructed patients on proper positioning for imaging.
- Coordinated with other healthcare personnel to deliver quality patient care.
Radiology Assistant
Sentara Virginia Beach General Hospital
05.2023 - 05.2024
Waitress
Bakers Crust
08.2021 - 01.2023
- Adhere to timing standards for products and services
- Served customers in an accommodating manner
- Pre-bus tables
- Assist in keeping the restaurant safe and clean
- Reported on time and in uniform
- Coordinated with staff to deliver great service for the customers.
Cashier
Dicks Sporting Goods
09.2020 - 08.2021
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Provided information to customers on products or services
- Promoted loyalty programs and store cards
- Gave customers information about upcoming promotions and available items
- Trained new retail team members in customer service and company policies.
Waitress
Firebirds Wood Fired Grill
01.2020 - 08.2020
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures
- Handled all guest needs with upbeat attitude and attention to detail
- Established pace of the meal in accordance with each table's individual needs
- Processed orders and payments using POS system terminals and registers
- Addressed issues promptly, relaying complaints directly to management.
Waitress
Chick's Oyster Bar
01.2019 - 01.2020
- Followed safe food handling and sanitation standards
- Checked with guests upon delivery of all food items to determine patron satisfaction
- Delivered genuine hospitality and an exceptional dining experience
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Stocked server areas with supplies throughout shift
- Assisted kitchen staff with garnishing plates and preparing desserts and salads
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift.
Hostess
Park Lane Tavern
07.2018 - 01.2019
- Resolved customer concerns and handled requests with utmost professionalism
- Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
- Monitored dining rooms for seating availability, service, and occupancy limitations
- Maintained seating charts for optimal station rotations
- Served take-out customers and managed curbside delivery service.
Cashier
Regal Columbus
10.2017 - 05.2018
- Provided information to customers on products or services
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Promoted loyalty programs and store cards
- Covered multiple store areas by cross-training in different roles
- Maintained accurate register totals by carefully counting and securing cash.
Lifeguard
AAA Pools Virginia Beach
06.2016 - 09.2018
- Prevented inexperienced swimmers and small children from accessing restricted areas
- Taught water safety to individuals and groups of swimmers
- Supervised swimming areas to watch for patrons in distress
- Avoided critical events by attentively tracking swimmers and identifying risky behaviors
- Helped keep facility safe and well-maintained with regular care for equipment, barriers, and gates
- Reacted calmly in emergency situations to maintain order.
Education
Associate of Applied Science - Radiology
Tidewater Community College
Virginia Beach, VA05.2024
Associate of Science Degree -
Tidewater Community College
05.2020
Advanced Diploma -
Kempsville High School
06.2017
Skills
- Customer service
- Complex problem-solving
- Safety training
- Strong communication
- Multitasking
- Conflict management
References
Available upon request
Timeline
Radiologic Technologist
Sentara Virginia Beach General Hospital
05.2024 - Current
Radiology Assistant
Sentara Virginia Beach General Hospital
05.2023 - 05.2024
Waitress
Bakers Crust
08.2021 - 01.2023
Cashier
Dicks Sporting Goods
09.2020 - 08.2021
Waitress
Firebirds Wood Fired Grill
01.2020 - 08.2020
Waitress
Chick's Oyster Bar
01.2019 - 01.2020
Hostess
Park Lane Tavern
07.2018 - 01.2019
Cashier
Regal Columbus
10.2017 - 05.2018
Lifeguard
AAA Pools Virginia Beach
06.2016 - 09.2018
Associate of Applied Science - Radiology
Tidewater Community College
Associate of Science Degree -
Tidewater Community College
Advanced Diploma -
Kempsville High School