Melanie Long
Kenmore,WA
Summary
Empathetic and known for connecting with peers, maintaining comfort and promoting progress during sessions. Easily collects information about peers through conversations, questions and in-depth interviews. Excellent observational and analytical skills with great insight into individuals' mental state.
Overview
6
6
years of professional experience
5
5
Certificates
Work History
Instructor
Pet Emergency Education
10.2022 - Current
- Instructed up to 25 clients per class in pet first aid and CPR
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Tested and evaluated students on materials presented in workshops and classes.
Business Owner
Paws and Joy Pet Rehabilitation
02.2020 - 10.2022
- Performed in-home physical therapy for pets with mobility issues, including neurologic and orthopedic cases, both postoperatively and as conservative management
- Assessment and treatment plans performed with approval from pet’s veterinarian.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Interacted well with customers to build connections and nurture relationships.
Rehabilitation Department Lead
Seattle Veterinary Specialists, Blue Pearl
01.2019 - 10.2022
- Managed 10-20 patients daily, performed intake history, functional assessment, developed in-house and home treatment plans, administered approved treatments, taught client education
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Coordinated efforts among team members during times of change or crisis management situations.
- Organized regular meetings with direct reports to discuss project progress and strategize future goals.
- Communicated with managers of other departments to maintain transparency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
Education
Bachelor of Science in Psychology -
Washington State University - Global
Pullman, WA05.2025
Skills
- Strong Verbal and Written Communication Skills
- Group and individual support
- Relationship Building
- Department collaboration
- Coaching and Mentoring
- Rules and regulations
- Strategies and goals
- Problem-Solving
- Emergency Response
- Family and patient education
- Case Notes
Affiliations
- American Psychological Association, Student Member
- American Art Therapy Association Student Member
- Division 10 - Society for the Psychology of Aesthetics, Creativity and the Arts
- Division 32 - Society for Humanistic Psychology
- Division 56 - Trauma Psychology
Certification
- Peer Counselor
- QPR Suicide Prevention
- Presenter for NAMI Ending the Silence
- NAMI Family Support Group Facilitator
- NAMI Basics Instructor
Timeline
Instructor
Pet Emergency Education
10.2022 - Current
Business Owner
Paws and Joy Pet Rehabilitation
02.2020 - 10.2022
Rehabilitation Department Lead
Seattle Veterinary Specialists, Blue Pearl
01.2019 - 10.2022
- Peer Counselor pending
- QPR Suicide Prevention
- Presenter for NAMI Ending the Silence
- NAMI Family Support Group Facilitator
- NAMI Basics Instructor
Bachelor of Science in Psychology -
Washington State University - Global
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Elementary
Work Preference
Work Type
Part TimeInternshipImportant To Me
Flexible work hoursExtracurricular Activities
Psi Chi Vice President WSU Global Chapter
Volunteer Experience
- Peer Support for Not One More Vet - supporting veterinary staff with mental health issues.
- Hopelink – Mobile Market Foodbank
- Presenter for NAMI Eastside
Software
Microsoft Office
Professional Development
- Certified NAMI Basics instructor
- Certified Family Peer Supporter for NAMI
- Certified Presenter for NAMI Ending the Silence
- Certified in QPR
- Certified Peer Counselor pending September 2024
Extracurricular Activities
Psi Chi Vice President WSU Global Chapter
Volunteer Experience
- Peer Support for Not One More Vet - supporting veterinary staff with mental health issues.
- Hopelink – Mobile Market Foodbank
- Presenter for NAMI Eastside
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