Melanie Lopez
San Antonio
Summary
Ambitious and driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and medical terminology. Diligent with resolving discrepancies through attention to detail and creative problem-solving. Dependable and successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Motivated to learn and excel with the company.
Overview
10
10
years of professional experience
Work History
Secretary
Neurosurgical Associates Of San Antonio
2024.02 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payments
- Performed various administrative tasks by importing & linking documents, as well as filing, copying & faxing.
- Prepare patients charts for clinic in advance, prepare MRI discs for patients schedule surgery’s, Managed Providers calendar based on availability and schedule appointments.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Insurance Verification Coordinator
Lonestar OBGYN Associates
2023.06 - 2024.02
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Scheduled patient appointments in respective doctors' calendars and carried out front office duties utilizing data entry skills in medical database.
- Communicated verification and authorization status updates with departments to facilitate patient surgeries.
Front Desk Medical Receptionist
Ross Dermatology
2021.02 - 2023.06
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Medical Clerk
Thomas J. Henry Injury Attorneys
2017.12 - 2020.03
- Collected and organized medical records and bills
- Gathered information from clients regarding associated medical providers
- Stayed on top of all records requests and case management functions with open and clear communication
- Kept accurate log of all requests for medical information and records
- Utilized AdvoLogix to manage and confirm patient data, such as insurance, demographic and medical history information
Receptionist/Legal Assistant Intern
Upton, Mickets And Heymann, LLP
2015.01 - 2016.01
- Organized evidence, exhibits motion and subpoenas to support cases and prepare for trail
- Completed electronic court filings at state and federal levels
- Used Excel spreadsheets to track data and calculate information such as potential damages
- Answered client calls and responded to inquires, using open-ended questioning skills to attain applicable information
- Supervised appointment scheduling for attorney and made adjustments and changes through AdvoLogix application
- Developed polished legal documents, including motion and briefs, to support litigation process
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX06.2011
Journalism
Del Mar College
Corpus Christi, TXSkills
- Medical Terminology
- Superior Customer Service
- Prior Authorization Processing
- Referral Coordination
- Collection Calls
- Strong Organization
- Active Listening
- Medical Insurance Benefits Knowledge
- Medical Coding Knowledge
Timeline
Secretary
Neurosurgical Associates Of San Antonio
2024.02 - Current
Insurance Verification Coordinator
Lonestar OBGYN Associates
2023.06 - 2024.02
Front Desk Medical Receptionist
Ross Dermatology
2021.02 - 2023.06
Medical Clerk
Thomas J. Henry Injury Attorneys
2017.12 - 2020.03
Receptionist/Legal Assistant Intern
Upton, Mickets And Heymann, LLP
2015.01 - 2016.01
High School Diploma -
Roy Miller High School
Journalism
Del Mar College
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