Melanie Lopez
Miami,USA
Summary
Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills.
Overview
1
1
Language
7
7
years of professional experience
Work History
Social Media Marketing Coordinator
Playa Bowls
Oceanside, NY
03.2025 - 03.2026
- Developed and executed social media strategies that increased brand awareness and engagement.
- Managed paid social media advertising campaigns to enhance reach and visibility.
- Create, curate, and schedule daily content (text, image, video) across platforms.
- Monitor analytics and generate reports using tools like Google Analytics, Sprout Social, or Hootsuite.
- Engaged with the community to foster brand loyalty and improve customer relationships.
Shift Leader/Assistant Manager
Playa Bowls
Oceanside, NY
03.2025 - 12.2025
- Oversaw daily activities of staff to ensure efficiency and productivity.
- Coordinated daily workflow processes to optimize team output.
- Ensured smooth daily operations by coordinating tasks and addressing potential disruptions
- Resolved customer issues promptly to maintain satisfaction and loyalty
- Upheld company standards for service and safety, bridging gaps between frontline staff and upper management while addressing challenges during shifts
- Training new hires
Server
First Watch
Asbury, New Jersey
01.2025 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer orders accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on restaurant procedures and menu items.
- Provided excellent customer service to ensure satisfaction.
Sales Agent
UnitedHealthcare
Miami, FL
01.2024 - 02.2025
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Sells health policies
- Educating clients on options
- Customizing plans for their needs and budget
- Handling applications
- Managing client relationships
- Processing renewals
- Assisting with claims, all while staying updated on industry regulations and trends, often generating leads via calls, networking, or referrals to meet sales goal
Server
Darden Restaurants
Miami, FL
06.2020 - 12.2023
- Providing exceptional customer service by greeting customers, ensuring satisfaction, and addressing any concerns
- Working closely with kitchen staff to expedite orders and accommodate special requests
- Efficiently processing payments using various methods
- Maintaining a clean and organized dining area by setting tables and attending to cleanliness
- Demonstrating strong communication skills and ability to thrive in a fast-paced environment
- Being punctual, attentive, and able to handle pressure effectively
Health Care Coordinator
MIA Health Services
Miami, FL
01.2019 - 03.2020
- Collaborated with interdisciplinary team members to ensure comprehensive patient care
- Implemented quality improvement initiatives to enhance patient outcomes
- Managed facility operations to ensure smooth day-to-day operations
- Educated patients on healthcare options and medication management
- Maintained accurate and organized patient records
- Ensured compliance with regulations and policies to uphold standards of care
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL03-2027
Skills
- Activity planning
- Safety training
- Youth engagement
- Guest services
- Customer service
- Client communication
- Time management
- Bilingual
- Microsoft word
- Client communication
Languages
Spanish
Native/ Bilingual
Timeline
Social Media Marketing Coordinator
Playa Bowls
03.2025 - 03.2026
Shift Leader/Assistant Manager
Playa Bowls
03.2025 - 12.2025
Server
First Watch
01.2025 - 09.2025
Sales Agent
UnitedHealthcare
01.2024 - 02.2025
Server
Darden Restaurants
06.2020 - 12.2023
Health Care Coordinator
MIA Health Services
01.2019 - 03.2020
Bachelor of Science - Psychology
Florida International University