Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELANIE LORE

Ypsilanti,MI

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring Number years of experience to dynamic new position. Offering strong interpersonal skills and willingness to learn and grow in retail environment. Contributes to customer-focused atmosphere and adapts quickly to new systems and processes. Ready to use and develop organizational and leadership skills in Desired Position role. Bringing positive, upbeat attitude and excellent communication skills. Possesses strong understanding of customer service principles and manages point-of-sale systems with efficiency. Committed to enhancing customer satisfaction and driving store success through effective team collaboration.

Overview

9
9
years of professional experience

Work History

Assistant Front End Manager

Restaurant Depot
09.2024 - 12.2024
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.

Server Assistant

Georges Saline Inn
10.2015 - 08.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.

Education

General Conputers

Washtenaw Community College
Ann Arbor, MI

Skills

  • Customer service
  • POS systems proficiency
  • Sales strategy implementation
  • Staff training and development
  • Cash handling expertise
  • Cash register operation
  • Task delegation
  • Staff supervision
  • Employee scheduling
  • Fraud prevention
  • Price verification
  • Cash counting
  • Cash handling
  • Cash handling accuracy
  • Opening and closing procedures
  • Checkout monitoring
  • Refunds processing
  • Multitasking Abilities
  • Reliability
  • Computer skills
  • Decision-making

Timeline

Assistant Front End Manager

Restaurant Depot
09.2024 - 12.2024

Server Assistant

Georges Saline Inn
10.2015 - 08.2024

General Conputers

Washtenaw Community College
MELANIE LORE