Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Lucero

Lake Kiowa,TX

Summary

Vigilant Surveillance Officer specializing in providing security services to companies. Well-versed in patrolling facilities, watching CCTV footage, and observing guests and employees for signs of suspicious behavior. Seeking a dynamic new role with the potential for career growth. Vigilant professional in the field of gambling surveillance and investigation, known for high productivity and efficient task completion. Possess specialized skills in video surveillance operation, fraud detection, and regulatory compliance. Excel in critical thinking, observation, and communication, ensuring seamless operation and integrity within gaming environments.

Overview

33
33
years of professional experience

Work History

Table Games Surveillance Officer

Winstar World Casino And Resort
Thackerville , OK
10.2023 - Current
  • Performed visual surveillance of the facility and surrounding grounds to detect any suspicious activity.
  • Maintained records of daily activities, events, visitors, vehicles. for review by management staff.
  • Created detailed reports on all incidents that occurred during shift including descriptions of individuals involved and action taken.
  • Ensured compliance with local laws regarding private security operations.
  • Monitored security footage and patrolled areas to remain aware of unusual activity.
  • Completed daily log of surveillance observations.
  • Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
  • Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
  • Reported violations and suspicious patrons to supervisors.

New Car Sales Manager

Sam Pack's Five Star Ford In Carrollton
Carrollton, TX
07.2012 - 03.2020
  • Identified potential customers and developed sales strategies to meet their needs.
  • Provided training to sales staff on product features, benefits, and selling techniques.
  • Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
  • Managed day-to-day operations of the dealership's new car sales department.
  • Organized promotional events to generate interest in new cars and increase sales volume.
  • Maintained accurate records of all transactions related to new car sales.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
  • Inspected vehicles prior to delivery for quality assurance purposes.
  • Assisted customers in selecting appropriate financing options available through dealership partners.
  • Reviewed customer feedback surveys and implemented changes based on results.
  • Coordinated with other departments such as service and repair or parts and accessories when needed.
  • Mentored employees to help achieve sales and CSI objectives.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Blackjack Dealer

Hard Rock Casino
Hollywood, FL
11.2008 - 07.2011
  • Dealt blackjack games in accordance with casino guidelines and regulations.
  • Assisted players with questions about game play and rules.
  • Verified player identification and collected cash for wagers.
  • Ensured proper security protocols were followed when dealing cards.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Provided exceptional customer service while interacting with patrons at the table.
  • Performed chip exchanges and payouts accurately according to established procedures.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Observed guests' behavior to ensure they are following house rules and regulations.
  • Participated in regular training sessions on new game variations and techniques.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Maintained enjoyable environment by entertaining and engaging players at tables.

Blackjack Dealer

Winstar World Casino Hotel
Thackerville, OK
02.2008 - 11.2008
  • Dealt blackjack games in accordance with casino guidelines and regulations.
  • Assisted players with questions about game play and rules.
  • Ensured proper security protocols were followed when dealing cards.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Provided exceptional customer service while interacting with patrons at the table.
  • Performed chip exchanges and payouts accurately according to established procedures.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Observed guests' behavior to ensure they are following house rules and regulations.
  • Reported any irregularities or violations of policies or procedures immediately.
  • Participated in regular training sessions on new game variations and techniques.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

Drywall Finisher

Eagle Drywall Service
Huntington Beach, CA
05.2006 - 01.2008
  • Prepared and installed drywall on walls and ceilings of residential and commercial buildings.
  • Applied joint compound to joints between sheets of drywall.
  • Finished joints with taping knives, float coats, and sanding tools.
  • Mixed texture coatings for application onto wallboard surfaces.
  • Installed corner beads and trim pieces prior to the application of texture coating.
  • Applied several layers of joint compound in order to create a smooth finish.
  • Applied acoustic ceiling tile to ceilings using adhesive compounds or nails.
  • Filled holes in walls with spackling paste or other materials as needed.
  • Removed excess materials from finished surfaces using scrapers, rasps, and sandpaper.
  • Repaired damaged drywall by removing old material, cutting new pieces to size, installing them in place, applying joint compound, and sanding when necessary.
  • Maintained a clean job site at all times.
  • Organized supplies such as screws, nails, tape measurers, hammers, prior to starting the job.
  • Completed drywall finish work with exceptional quality and efficiency.
  • Used hand tools such as trowels, broad knives or spatulas to apply sealing compound to holes and cracks.

Finance Assistant

Covert Chevrolet
Hutto, TX
05.1999 - 01.2003
  • Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
  • Maintained a record of all financial transactions, ensuring accuracy and completeness.
  • Prepared invoices for customers and suppliers.
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Entered data into accounting software packages accurately and efficiently.
  • Conducted analysis of financial performance against budgets or forecasts.
  • Developed procedures for improving efficiency within the department.

Blackjack Dealer

Gold Coast Casino
Las Vegas, NV
06.1991 - 03.1996
  • Dealt blackjack games in accordance with casino guidelines and regulations.
  • Assisted players with questions about game play and rules.
  • Ensured proper security protocols were followed when dealing cards.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Provided exceptional customer service while interacting with patrons at the table.
  • Performed chip exchanges and payouts accurately according to established procedures.
  • Compiled reports on daily activities as required by management.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Observed guests' behavior to ensure they are following house rules and regulations.
  • Reported any irregularities or violations of policies or procedures immediately.
  • Participated in regular training sessions on new game variations and techniques.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Explained game and casino rules to guests.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Maintained enjoyable environment by entertaining and engaging players at tables.

Education

GED -

North Las Vegas Library
Las Vegas, NV
06-1990

Skills

  • Patrol procedures
  • Security systems knowledge
  • Incident documentation
  • Expertise in [Software]
  • Building patrols
  • Access Control
  • Video Surveillance
  • Interviewing techniques
  • Documentation skills
  • Team Surveillance
  • Guest observations
  • Reporting skills

Timeline

Table Games Surveillance Officer

Winstar World Casino And Resort
10.2023 - Current

New Car Sales Manager

Sam Pack's Five Star Ford In Carrollton
07.2012 - 03.2020

Blackjack Dealer

Hard Rock Casino
11.2008 - 07.2011

Blackjack Dealer

Winstar World Casino Hotel
02.2008 - 11.2008

Drywall Finisher

Eagle Drywall Service
05.2006 - 01.2008

Finance Assistant

Covert Chevrolet
05.1999 - 01.2003

Blackjack Dealer

Gold Coast Casino
06.1991 - 03.1996

GED -

North Las Vegas Library

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Melanie Lucero