Melanie Lujan
Santa
Summary
Dynamic and detail-oriented professional with a proven track record at the New Mexico Corrections Department, excelling in customer service and data management. Recognized for enhancing workflow efficiency and fostering teamwork, I bring strong organizational skills and a positive attitude to every challenge, ensuring timely and accurate project completion.
Overview
28
28
years of professional experience
Work History
MVD
Associate MV Respresentative
01.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary III
New Mexico Corrections Department
10.1998 - 09.2011
- Streamlined office communication through effective document management systems.
- Developed filing systems that improved data retrieval efficiency and organization.
- Trained new administrative staff on office protocols and software usage.
- Implemented process improvements to enhance workflow and reduce administrative delays.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Data Entry Clerk
Department of Labor
06.1998 - 09.1998
- Processed large volumes of data with high accuracy and attention to detail.
- Maintained and updated databases to ensure information integrity and accessibility.
- Entered and verified data using various software applications, enhancing workflow efficiency.
- Collaborated with team members to streamline data entry procedures and improve turnaround times.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NMSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
Timeline
MVD
Associate MV Respresentative
01.2016 - Current
Secretary III
New Mexico Corrections Department
10.1998 - 09.2011
Data Entry Clerk
Department of Labor
06.1998 - 09.1998
High School Diploma -
Santa Fe High School
Secretary of the Year
In July of 2010 I was given the award of Secretary of the Year for my outstanding secretarial skills due to assisting all 10 offices that were in our Region. I assisted the standard probation unit with there day to day tasks well their secretary was out. I was also given employee of the month awards with NM Corrections and with my current job.