Melanie Gibson
Knoxville,TN
Summary
Accomplished Hospice Regional Director of Clinical Operations who proudly maintains a highly productive, efficient and quality-driven environment at all times. Well-trained and offering vast experience in hospice operations, excellent interpersonal communication skills and the organizational savvy to run a hospice smoothly.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
UT Home Care
Knoxville, TN
05.2015 - Current
- Established and maintained systems that safely met patients\' needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Developed and achieved financial and growth goals.
Clinical Manager
Amedisys Hospice of Memphis
Memphis, TN
08.2013 - 05.2015
- Recruited, hired, trained and coached on average of tennew employees per year.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Regional Director
Amedisys Hospice
Baton Rouge, LA
05.2011 - 08.2013
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led the planning and achievement of goals and objectives consistent with the hospice division mission and philosophy.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Director of Operations
Amedisys Hospice of Knoxville
Knoxville, TN
09.2005 - 04.2011
- Recruited, hired, trained and coached on average of fifteennew employees per year.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Reviewed customer survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Strategically planned methods to achieve operational goals and targets.
RN Nurse Manager
Covenant Health System
Knoxville, TN
02.2004 - 08.2005
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
- Recruited, hired, trained and coached on average of fifteennew employees per year.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Supervised and managed the daily activities of a clinical team consisting of 150physicians, nurses and support staff.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Nurse Manager Med/Surg and Critical Care
Baptist Health System
Knoxville, TN
04.2003 - 01.2004
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Routinely collaborated with department managers to correct problems and improve services.
- Supervised and managed the daily activities of a clinical team consisting of 75physicians, nurses and support staff.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Established staff schedules and assignments based on facility needs and equipment availability.
RN Nurse Manager
Methodist Hospital
Omaha, NE
12.2000 - 03.2003
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Administered job knowledge assessments and competency testing for certification-level training.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Led clinical team in delivering care services that promoted optimal patient health.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patient care.
Education
Bachelor of Science - Healthcare Administration
Western Governor\'s University Tennessee
Current
Bachelor of Science - Nursing
University of Tennessee
Associate Degree - Nursing
Colby Community College
1993
Associate of Science - Practical Nursing
Mid-Plains Community College
1990
Skills
- Accomplished leader
- Resource management expertise
- Promotes positive behavior
- Resource management expertise
- Strong presentation skills
- Budgeting proficiency
- Effective staff coach
- Strategic planning capability
- Analytical thinker
- Independent judgment and decision making
Accomplishments
- ELNEC Certification at Duke University-November 2009.
- I am a current member of the Tennessee Home Health and Hospice Association.
- I served as an Executive Committee member for the Tennessee Hospice Organization from November 2009-May 2011.
- Hospice Leadership Certification from NHPCO 2010.
Certification
Certified by Duke University in ELNEC.Certified by NHPCO in Hospice Leadership.
Timeline
Branch Manager
UT Home Care
05.2015 - Current
Clinical Manager
Amedisys Hospice of Memphis
08.2013 - 05.2015
Regional Director
Amedisys Hospice
05.2011 - 08.2013
Director of Operations
Amedisys Hospice of Knoxville
09.2005 - 04.2011
RN Nurse Manager
Covenant Health System
02.2004 - 08.2005
Nurse Manager Med/Surg and Critical Care
Baptist Health System
04.2003 - 01.2004
RN Nurse Manager
Methodist Hospital
12.2000 - 03.2003
Bachelor of Science - Healthcare Administration
Western Governor\'s University Tennessee
Bachelor of Science - Nursing
University of Tennessee
Associate Degree - Nursing
Colby Community College
Associate of Science - Practical Nursing
Mid-Plains Community College
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