Melanie Gibson
UT Home Care
Knoxville,TN
24
years of professional experience
1
Certification
Accomplished Hospice Regional Director of Clinical Operations who proudly maintains a highly productive, efficient and quality-driven environment at all times. Well-trained and offering vast experience in hospice operations, excellent interpersonal communication skills and the organizational savvy to run a hospice smoothly.
Work History
Branch Manager
11 Years 5 Months- Established and maintained systems that safely met patients\' needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Developed and achieved financial and growth goals.
Clinical Manager
1 Year 9 Months- Recruited, hired, trained and coached on average of tennew employees per year.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Regional Director
2 Years 3 Months- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led the planning and achievement of goals and objectives consistent with the hospice division mission and philosophy.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Director of Operations
5 Years 7 Months- Recruited, hired, trained and coached on average of fifteennew employees per year.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
- Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Reviewed customer survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Strategically planned methods to achieve operational goals and targets.
RN Nurse Manager
1 Year 6 Months- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
- Recruited, hired, trained and coached on average of fifteennew employees per year.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Supervised and managed the daily activities of a clinical team consisting of 150physicians, nurses and support staff.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Nurse Manager Med/Surg and Critical Care
9 Months- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Routinely collaborated with department managers to correct problems and improve services.
- Supervised and managed the daily activities of a clinical team consisting of 75physicians, nurses and support staff.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Established staff schedules and assignments based on facility needs and equipment availability.
RN Nurse Manager
2 Years 3 Months- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
- Administered job knowledge assessments and competency testing for certification-level training.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Led clinical team in delivering care services that promoted optimal patient health.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patient care.
Education
Bachelor of Science - Healthcare Administration
- Coursework in Health Services Administration and Business
Healthcare Management
Bachelor of Science - Nursing
- Nursing-I was working toward my BSN.
- Student government representative for Adult Student Learners
Associate Degree - Nursing
- Nursing
- Top 10% of class
Associate of Science - Practical Nursing
Skills
Accomplished leader
Resource management expertise
Promotes positive behavior
Resource management expertise
Strong presentation skills
Budgeting proficiency
Effective staff coach
Strategic planning capability
Analytical thinker
Independent judgment and decision making
Accomplishments
- ELNEC Certification at Duke University-November 2009.
- I am a current member of the Tennessee Home Health and Hospice Association.
- I served as an Executive Committee member for the Tennessee Hospice Organization from November 2009-May 2011.
- Hospice Leadership Certification from NHPCO 2010.
Certification
Certified by Duke University in ELNEC.Certified by NHPCO in Hospice Leadership.
Timeline
Branch Manager
UT Home Care
05.2015 - CurrentRead More
Clinical Manager
Amedisys Hospice of Memphis
08.2013 - 05.2015Read More
Regional Director
Amedisys Hospice
05.2011 - 08.2013Read More
Director of Operations
Amedisys Hospice of Knoxville
09.2005 - 04.2011Read More
RN Nurse Manager
Covenant Health System
02.2004 - 08.2005Read More
Nurse Manager Med/Surg and Critical Care
Baptist Health System
04.2003 - 01.2004Read More
RN Nurse Manager
Methodist Hospital
12.2000 - 03.2003Read More
Western Governor\'s University Tennessee
Bachelor of Science from Healthcare Administration
Read More
University of Tennessee
Bachelor of Science from Nursing
Read More
Colby Community College
Associate Degree from Nursing
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Mid-Plains Community College
Associate of Science from Practical Nursing
Read More