Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

MELANIE LUTTRELL

Saginaw,TX

Summary

Friendly, determined and performance-oriented assistant who is committed to the satisfactory of clients and managing administrative duties to help my agent(s) to my fullest degree. Prioritize and multitask to handle every need with well-qualified assistance and always eager to learn more and better my skills and mold to your needs. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Nanny/State Farm

State Farm
04.2022 - Current
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support children’s social and emotional growth.
  • Approached potential clients by using direct marketing phone calls.
  • Scheduled appointments for agents to follow up with prospective and current clients to determine their satisfaction and discuss other insurance policies that fit their needs.

Front Desk Associate

Delta Hotel
10.2020 - Current
  • Liaised with housekeeping or maintenance departments to help resolve room and or guest problems.
  • Represented brand by upholding hotel's high standards of quality and service.
  • Worked together as a team to accomplish goals for the day.
  • Utilize Word to create documents and tables used in daily processes throughout the team and restaurant staff.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.

Delivery Driver & Trainer/CSR

Dominos pizza
06.2019 - 11.2020
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Provided expert service by communicating information to customers and following up on promises to uphold customer satisfaction and trust.
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
  • Trained, coached, guided, and mentored new hire's on sales, delivery expectations and customer service techniques.
  • Issued refunds and price adjustments in compliance with company policies.
  • Recommended products and services to customers and educated customers about relevant offerings/coupons related to their order.
  • Assisted associates with problem resolutions among customers and or other employees.
  • Took cash and card payments via phone and in person.
  • Up sold items to meet the stores and customers needs exceeding quotas on many occasions.
  • Delivered customers orders in a timely and friendly fashion
  • Answered 5-10 calls a day on average.

Real Estate Assistant

Coldwell Banker
10.2021 - 03.2022
  • Maintained efficient office operations by handling errands and administrative functions.
  • Managed phone and email correspondence and handled incoming and outgoing mail to clients and or other agents.
  • Managed paper and electronic filing systems by organizing various confidential documents into corresponding files such as Year, buyer and or seller, property name, etc.
  • Interacted with vendors and professional services personnel to request services and communicate instructions.
  • Added new properties from buyer/seller into the MLS ensuring all information is factual and detailed.
  • Light social media marketing for prospective, current, and past clients by creating media that either provides very valuable information on the market and/or real estate industry, “just sold” posts, media that draws clients in to use you in the future, etc.
  • Created contracts vigilantly and sent them to the appropriate recipient via Docusign.
  • Developed and maintained relationships with clients through postcards celebrating holidays and birthdays.
  • Brainstormed new ideas to continuously find new and exciting ways to bring in new clients.
  • Used NTREIS and other realtor databases to find properties for clients.
  • Attend and schedule open houses and showings using ShowingTime.
  • Attend weekly team meetings and optional meeting to further my knowledge in the industry.

Assistant Toddler Teacher

Children's Lighthouse
  • Checked classroom regularly for safety problems.
  • Prepared healthy meals and snacks, following preferred diets approved by parents.
  • Put together fun lessons to engage children in learning foundational skills.
  • Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
  • Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
  • Cleaned spaces regularly and sanitized surfaces daily to prevent spread of viruses and bacteria.
  • Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child.
  • Led songs and games, arts and crafts, and challenged children to work hard to succeed.

Customer Care Representative

Target
  • Responded to customer questions and complaints in a friendly and efficient manor.
  • Directed customers to appropriate location of desired items or departments.
  • Maintained sales floor and presentation standards to uphold company's brand and positive image.
  • Scanned items while multitasking to engage in conversation with customers making them feel comfortable.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

GED - undefined

Boswell High School

Skills

  • Market Research
  • Database and Client Management Systems
  • Purchase Agreement Preparation
  • Document and File Management
  • CRM Software
  • Handling Escalations
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Team Meetings
  • Sales Floor Organization

Certification

  • Real Estate License - February of 2022

Timeline

Nanny/State Farm

State Farm
04.2022 - Current

Real Estate Assistant

Coldwell Banker
10.2021 - 03.2022

Front Desk Associate

Delta Hotel
10.2020 - Current

Delivery Driver & Trainer/CSR

Dominos pizza
06.2019 - 11.2020

Assistant Toddler Teacher

Children's Lighthouse

Customer Care Representative

Target

GED - undefined

Boswell High School

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MELANIE LUTTRELL