MELANIE MADORE

1) Providing a positive go live experience for our clients. Supporting them as a subject matter expert, through both end user classroom style trainings, as well as elbow to elbow support during go live. Maintaining day to day tasks while balancing heavy travel, different environments and different time zones. Key tasks include

• Preparing for and delivering 4 hour training sessions for a variety of roles in a medical office. Ensuring clients have an interactive experience by taking time to prepare the training environment prior to the class. Effectively managing a classroom of up to 20 people, while keeping them engaged throughout the training.
• Providing onsite support in the moment during go live. Managing many different types of personalities during a potentially stressful period. Assisting in troubleshooting, tracking and rectifying issues as they come up. Identifying and assisting in streamlining workflows
• Proactively reviewing all prep calls, workflow materials, and client information provided to ensure we are best prepared to support
• Assisting in streamlining agendas
• Having a good working relationship with other teams on the project, such as onboarding, customer success, and anyone else that may be involved in supporting the client

2) Maintaining day to day administrative tasks while balancing a heavy travel schedule.

• Tracking productivity and ensuring timecards are submitted weekly
• Budgeting wisely and submitting expenses in a timely manner. Ensuring expenses are billed to the correct client, and that corporate card balance is managed to prevent issues while traveling
• Being responsible for staying up to date on new features, updates, workflows and agendas to be able to support to the best of our ability

3) Being a productive member of a team

• mentoring new hires with shadowing, onsite support, and virtual 1:1's
• Performing quality observations on fellow team members to provide support and guidance. Identify areas of growth and opportunity as well as giving positive feedback for a job well done
• Staying an engaged and participating member of the team. Attend department meetings, quarterly training meetups, and manager 1:1's.
• Assisting fellow trainers with preparing, functionality questions, and general support
• Practicing good etiquette by being responsive and available during work hours, even as we are onsite supporting clients. Responding to invites, meetings in a timely manner or working to reschedule when client support must take priority

1) Managerial tasks included overseeing a staff of six people, setting and hitting goals and budgets, reviewing P&Ls, staffing and scheduling, new staff onboarding and training, inventory management, ensuring a strict adherence to state and federal compliance laws, working with local provider offices and hospitals in patient care, intake of new orders, working with insurance companies and provider offices to assure documentation to submit proper claims, delivery and setup of new patient equipment, on call coverage, troubleshooting, managing escalated customer concerns, overall sales and customer service. 2) Day to day tasks included Customer service in fast paced office environment, greeting and assisting patients in the office, assisting patients over the phone, processing and scheduling oxygen tank refills and deliveries, processing referrals for respiratory equipment and DME, verifying insurances, working with provider's offices and insurance companies to obtain documentation to submit proper claims, product troubleshooting, packaging and shipping respiratory supplies

Outside Sales, working with business owners to provide a complete benefit package for their employees to fit their individual needs

1) COE Manager for District 0272

• Recruiting, Hiring and Training full time employees for District 0272
• Being trained on all new company policies and procedures, and rolling them out to the rest of the district

2) Store Manager 00924

• Ensuring growth and maximizing profit -reviewing monthly P&Ls, setting projections for upcoming month -minimizing losses by following proper collection procedures and ensuring product respect
• Inventory Management -ordering new merchandise and refurbishing and pricing previously used -unloading and receiving in new merchandise -overseeing weekly service shuttles and merchandise transfers from store to store -ensuring product respect from all employees -twice weekly inventories
• Staffing -recruiting, interviewing and hiring new employees -onboarding and training new employees, developing and training current employees -weekly schedules and scheduling day to day activity -delegating and following up to ensure tasks are being completed effectively and in a timely manor
• Sales and Customer Service -taking, reviewing and approving customer applications -ensuring proper filing of customer files -greeting and assisting customers on the sales floor and over the phone -trouble shooting service issues over the phone -setting weekly sales goals for store and individual associates -bringing in new business by telemarketing and on the road sales activities -following up on deliveries and services to ensure they were satisfactory -maintaining a clean and inviting show floor
• Collections -handling severely past due and hard accounts -taking proper legal and court actions against hard accounts -day to day collection activity, such as phone calls and on the road collection procedures -delegating and following up on individual routes -consistently hitting and maintaining weekly company collection goals
• Cash Management -taking customer payments and other transactions -opening and closing activity -deposits and banking -ensuring cash drops are done to company standard
• Assisting in Road Activities When Needed -loading and unloading company vehicles -delivering and picking up merchandise from customer homes -installing and servicing merchandise in home

Shift Supervisor responsible for 2-3 employees per shift, sales and customer service, loss prevention and minimizing losses, hitting weekly credit card goals, cash handling and deposits, opening and closing procedures, maintaining a clean and inviting show floor, merchandising

Shift supervisor responsible for 2-3 employees per shift, sales and customer service, loss prevention and minimizing losses, cash handling, opening and closing procedures, assisting in hiring and interviewing, maintaining a clean and inviting show floor, merchandising