Melanie Mains
Winston Salem,NC
Summary
Reliable and hardworking professional with strong multitasking and communication skills. Committed to maintaining accuracy and efficiency in all tasks, while consistently delivering exceptional customer service. Seeking to leverage professional experience and medical education in Medical Billing and Coding to pursue a rewarding career in the healthcare industry.
Overview
15
15
years of professional experience
Work History
Cashier
Dollar Tree
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assistant Manager
Quality Mart
10.2022 - 12.2023
- Assisted the manager in addressing issues in a professional manner and resolved staff and customer service problems
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Speedway
12.2021 - 10.2022
- Assisted the manager in addressing issues in a professional manner and resolved staff and customer service problems
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Quality Mart
01.2019 - 12.2021
- Assisted the manager in addressing issues in a professional manner and resolved staff and customer service problems
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Housekeeper
Hawthorne Inn and Conference Center
03.2018 - 01.2021
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Maintained and documented accurate inventory of necessary supplies
- Maintained a high level of cleanliness and organization in all areas of the facility
- Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness
- Oversee housekeeping staff, assign room assignments, and inspect all rooms
Field Representative
Acosta Sales & Marketing
04.2015 - 03.2018
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Informed customers of promotions to increase sales productivity and volume.
Store Manager
Kangaroo Express
11.2009 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL05-2025
Skills
- Greenway
- MS Word
- Typing Speed: 35 WPM
- Time management skills
- Flexible
- Organized
- Customer Service oriented
- Able to work independently
- Customer service
- Team leadership
- Teamwork
- Store operations
- Customer assistance
- Work ethic and integrity
- Time management
- Patience and empathy
Key Qualifications
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Cashier
Dollar Tree
09.2024 - Current
Assistant Manager
Quality Mart
10.2022 - 12.2023
Assistant Manager
Speedway
12.2021 - 10.2022
Assistant Manager
Quality Mart
01.2019 - 12.2021
Housekeeper
Hawthorne Inn and Conference Center
03.2018 - 01.2021
Field Representative
Acosta Sales & Marketing
04.2015 - 03.2018
Store Manager
Kangaroo Express
11.2009 - 06.2015
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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