Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELANIE CORGIAT

Meridian,ID

Summary

Dynamic leader with a proven track record at JOANN Fabrics And Crafts, enhancing operational excellence and customer satisfaction. Skilled in multitasking in multiple locations, while maintaining the integrity of home location, coupled with exceptional communication abilities, led to a district-leading operational audit score of 97%. Expert in training and development, fostering adaptability, and driving a 20bsp improvement in shrinkage, demonstrating a commitment to results and team growth and financial stability.

Overview

17
17
years of professional experience

Work History

Store Manager

JOANN Fabrics And Crafts
07.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and team members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Lead the store's team members successfully in a fast-paced environment through proactive communication, positive feedback and meaningful conversations.
  • Improved customer satisfaction through staff training in customer service and product knowledge and teaching the mission and vision .
  • Relatability with communications skills that gives an advantage in all demographics.
  • Mentoring and training of new Store Managers, Assistant Managers during on-boarding process to ensure routine and structure are in place for success.
  • Unique ability to see freight flow trends that will allow for Pride Process to be maintained.
  • Ship from store hub from 2020-2023.
  • Maximized sales by creating innovative visual merchandising displays and store layouts. ship of POGS for the district. Partnered with layout to resolve issues for individual stores.
  • Conducted regular performance reviews for ASMs, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to store standards and best practices.
  • Fostered a positive work environment and maintaining professional leadership role by cultivating strong relationships between all stores through out district.
  • Traveled throughout district when stores are needing assistance. Build teams from surrounding stores to travel for PI, staffing issues, recruiting, POGS, unload, training, coverage to keep stores open.
  • Consistent recognition of individual achievements with awards.
  • Holding accountability through meaningful conversations and positive feedback.
  • Set effective store schedules based on forecast hours, individual employee knowledge, and service requirements that deliver the superior shopping experience our customers deserve.
  • Optimized "new ways of working" labor scheduling according to store needs, while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by ensuring team members are knowledgeable on proper procedures. Training and development is key to having the right person in the right place at the right time.
  • Traveled in district for physical inventories as acting DM in multiple stores year over year.
  • Lead our team to having a (20bsp) improvement two years rolling and maintaining under a 1.2% shrink year over year.
  • Maintained open lines of communication through captain-ships with a yearly rotation- Planograms, Donations programs, Labor Control and OER (Audit).
  • Leads district in operational audit scores of 97% full store audit, as well as 100% remote. District captain-ship.

Assistant Store Manager

Lowe's
05.2018 - 08.2018
    • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Performed merchandise returns for special orders.
    • Provided excellent customers service. Deescalated customer service complaints.
    • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
    • Merchandising ASM- lead team up to 80 people from multiple departments to merchandise and build displays to feature new products and promotions, while maintaining a high level of customer service.
    • Wrote effective scheduling for all merchandising departments.

CO Store Manager

Hobby Lobby
12.2016 - 06.2018
  • Created welcoming store atmosphere that encouraged customer loyalty while showcasing merchandise effectively. Strict merchandising standards.
  • Organizing high quantities of freight flow while keeping sales floor full and recovered. Can receive three 52' trailers per week.
  • Adapted quickly to evolving market conditions or shifts in business priorities to continuously meet store objectives.
  • Boosted store performance by implementing effective sales strategies and staff training programs.
  • Project specialist for new store openings.
  • Increased profit margins by reducing margin erosion.
  • Lead job fairs for new store openings. Actively recruit through networking, partnerships, VA and schools.
  • Held team accountable through coaching and training. Leadership development.
  • Lead auditor for Physical Inventories through out district.

Assistant Store Manager

The Home Depot Inc
11.2007 - 11.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Bookkeeping and ledger.
  • Managed opening and closing procedures to ensure efficiency of daily activities.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Merchandising Assistant Manager- Lead all sales floor departments with emphasis on customer service. Managed freight flow process depending on store.
  • Inventory management with financial responsibility.
  • Order promo products. Know trends and quantities based off demographic to reduce ICE inventory and maintain turns. Prevent margin erosion.
  • Opened New stores. Training new department managers from district.
  • Specialty Assistant Manager- Lead all special order and Labor departments. Control issues with all special orders and installations.
  • Mediate between customer and installer to get professional install to meet expectations. Conduct in home walk through when issues arose. Acquire signed agreements of settlements.
  • Maintaining cohesive relationship with all vendors and manufactures. Work with manufactures for credits or restocking fees.
  • Operations Assistant Manager- Managed all operational functions of business to ensure financial success.
  • Managed Book VS. Physical. Work report against physical products that have been received to ensure installations were scheduled accordingly and all other special orders were picked up in timely manner.
  • Continued relationships with vendor representatives to minimize loss to store through credits and partial credits.
  • Physical Inventory through out districts.
  • Diversity and inclusion captain for region. Multi unit organization abilities to plan "Women in Leadership" meetings for region.
  • Coordinate all women assistant managers in region for conference. Plan break out events, classes and games. Book guest motivational speakers. Organize stays and catering.
  • Plan donations partners for each event.
  • Team Depot Captain. Reach out program to help schools, community members, parks, etc. that are in need. Gather bids for repairs and products. Coordinate with multi stores in district for volunteers.
  • Organize Success Sharing events for multi store district.

Education

No Degree - Business Administration

Fresno City College
Fresno, CA

High School Diploma -

Herbert Hoover High School
Fresno, CA
06.2000

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Communication
  • Time Management
  • Operational excellence
  • Training and Development
  • Adaptability and Flexibility
  • Servant Leader
  • Friendly Clever Ally
  • Relatability
  • Adaptability and Flexibility
  • Servant Leader
  • Friendly Clever Ally
  • Relatability

Timeline

Store Manager

JOANN Fabrics And Crafts
07.2018 - Current

Assistant Store Manager

Lowe's
05.2018 - 08.2018

CO Store Manager

Hobby Lobby
12.2016 - 06.2018

Assistant Store Manager

The Home Depot Inc
11.2007 - 11.2016

No Degree - Business Administration

Fresno City College

High School Diploma -

Herbert Hoover High School

Similar Profiles

CREATE PROFILE
MELANIE CORGIAT