Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Malacek

Saratoga Springs,NY

Summary

Customer Service Specialist with a strong track record of enhancing customer experiences and streamlining checkout processes. Proven proficiency in data entry and CRM systems, leading to a 20% increase in repeat business through improved customer satisfaction. Expertise in fostering positive interactions and resolving issues effectively, focused on driving operational excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

CVS Pharmacy
Malta, NY
10.2024 - Current
  • Processed credit card transactions accurately and efficiently.
  • Offered customers carry-out service at completion of transaction.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Greeted customers and provided friendly customer service.
  • Checked personal identifications during alcohol and tobacco sales.
  • Resolved customer complaints in a professional manner.
  • Verified that all coupons were valid prior to processing them into the system.
  • Informed customers of in-store promotions or pricing specials.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Housekeeper

Fairfield By Marriott
Malta, NY
03.2022 - Current
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Communicated with maintenance team on damages to repair.
  • Responded to requests from guests regarding housekeeping needs.

Customer Service Cashier

market32
Malta, NY
06.2024 - 12.2024
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers and responded to informational requests.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Assisted customers with selecting products from the deli case or menu board.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Team Member

McDonald's
Glennville, NY
10.2023 - 01.2024
  • Looked for ways to go above and beyond job requirements.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained positive working relationship with fellow staff and management.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

Associate in Early Childhood Development - Early Childhood Care And Education

Bryant And Stratton Online
Buffalo, NY
08-2026

High School Diploma -

Schenectady High School
Schenectady, NY
06-2024

Skills

  • Drawer management
  • Check processing
  • Order coordination
  • Refund handling
  • Data entry proficiency
  • Reliability and punctuality
  • Customer satisfaction
  • Guest services
  • Customer relationship management (CRM)
  • Time management
  • Multitasking and organization
  • Customer service
  • Customer complaint resolution
  • Positive and professional

Timeline

Customer Service Cashier

CVS Pharmacy
10.2024 - Current

Customer Service Cashier

market32
06.2024 - 12.2024

Team Member

McDonald's
10.2023 - 01.2024

Housekeeper

Fairfield By Marriott
03.2022 - Current

Associate in Early Childhood Development - Early Childhood Care And Education

Bryant And Stratton Online

High School Diploma -

Schenectady High School

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Melanie Malacek