Melanie Malcolm
Philadelphia,PA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Progam Lead
JEVS Human Services
Philadelphia, PA
02.2023 - Current
- Verify that program services, contract goals, and performance standards are fulfilled.
- Coordinate with the Philadelphia Department of Prisons staff to ensure the clients are assigned to, and attending, the job readiness and cognitive behavior training classes.
- Manage a caseload that emphasizes education and employment, with wrap-around support as necessary.
- Provide diligent follow-up and tracking of client activities, and document all contact.
Resource Coordinator
JEVS Human Services
Philadelphia, PA
01.2022 - 02.2023
- Provided support services, created career plans, and gave guidance to those going through the reentry process.
- Prepared participants to successfully transition into the workforce, post-secondary education, or vocational training.
- Implemented regular, ongoing individual counseling to address barriers, encouraged achievement of goals, and ensured retention of clients.
- Collaborated with the Job Developer regarding planning and information sharing on job matching and job placement.
Fitness Instructor
West Chester University
West Chester, PA
01.2018 - 05.2020
- Guided classes of 15 to 40 students through high-intensity workouts.
- Connected with gym members to help motivate them toward healthy lifestyles.
Case Manager Intern
George W. Hill Correctional Facility
Thornton, PA
05.2019 - 08.2019
- Provided case management for incarcerated individuals of various classifications.
- Interviewed newly committed inmates and provided information about facility programs.
- Served as a liaison between inmates, probation, CYS, and the courts.
Education
Bachelor of Science - Criminal Justice and Psychology
West Chester University
West Chester, PA05-2020
Skills
- Strong written and verbal communication skills
- Organizational skills and time management
- Problem-solving and decision-making skills
- Documentation and case management
- Dependable and responsible
- Attention to detail
- Data tracking
- Multitasking Abilities
- Flexible and adaptable
Certification
- Mental Health First Aid Certified
- Certified Fitness Instructor through Les Mills
Accomplishments
- High Potential Employee at JEVS Human Services
- Ambassador at JEVS Human Services
Professional Affiliations and Memberships
- Philadelphia Reentry Coalition
Timeline
Progam Lead
JEVS Human Services
02.2023 - Current
Resource Coordinator
JEVS Human Services
01.2022 - 02.2023
Case Manager Intern
George W. Hill Correctional Facility
05.2019 - 08.2019
Fitness Instructor
West Chester University
01.2018 - 05.2020
Bachelor of Science - Criminal Justice and Psychology
West Chester University
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