Melanie Manahan
Milwaukee,WI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate individual with strong organizational skills, dedicated to working quickly and efficiently, eager to ask questions and accept instructive criticism.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant & Gym Supervisor
Turner Hall Climbing Gym
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Barista
Colectivo Coffee Roasters
04.2023 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Starbucks
08.2020 - 04.2022
- Provided excellent customer service to create a fun and positive environment.
- Controlled lines and crowds with quick, efficient service.
- Trained new employees in groups and one-on-one scenarios.
Store Manager
Long Grove Coffee Company
03.2019 - 04.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through the creation and implementation of new store standards and procedures.
- Organized and created training manuals and altered training methods to strengthen individuals' skillsets and enhance the team's overall performance.
- Conducted interviews and oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Education
Professional Certificate -
Google Project Management
Duel Enrollment - General Studies
College of Lake County
Grayslake, ILFreshwater & Biological Sciences
University of Wisconsin - Milwaukee
Milwaukee, WIHigh School Diploma -
Manahan And Shepherd Academy
Round Lake, IL05.2016
Skills
- Self-taught in Project Management Principles
- Organization and Attention to Detail
- Customer Service
- Dependable and Cooperative
- Adaptability and Flexibility
- Problem Solving
- Risk Management
- Verbal and Written Communication
- Staff Management
Timeline
Front Desk Attendant & Gym Supervisor
Turner Hall Climbing Gym
10.2023 - Current
Barista
Colectivo Coffee Roasters
04.2023 - 11.2023
Barista
Starbucks
08.2020 - 04.2022
Store Manager
Long Grove Coffee Company
03.2019 - 04.2020
Professional Certificate -
Google Project Management
Duel Enrollment - General Studies
College of Lake County
Freshwater & Biological Sciences
University of Wisconsin - Milwaukee
High School Diploma -
Manahan And Shepherd Academy
Similar Profiles
CHAIA KREISEL-WOODCHAIA KREISEL-WOOD
Front Desk Employee at Momentum Climbing GymFront Desk Employee at Momentum Climbing Gym
Dawn FosterDawn Foster
Sales Associate at Upper Limits Rock Climbing GymSales Associate at Upper Limits Rock Climbing Gym
Katherine LauderbaughKatherine Lauderbaugh
Front Desk Receptionist at Send it Climbing GymFront Desk Receptionist at Send it Climbing Gym
Misty MckayMisty Mckay
Customer Service Representative at CLEAResultCustomer Service Representative at CLEAResult
Shantel Portis-LoweShantel Portis-Lowe
Safety Assistant at Milwaukee Board of School DirectorsSafety Assistant at Milwaukee Board of School Directors