Melanie Manares
Durham,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
Morrisville, NC
05.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Date Entry Specialist
RTI International. RTI
Raleigh, NC
10.2017 - 12.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified accuracy of data before transcribing.
- Added documents to file records and created new records to support filing needs.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Received incoming calls and handled data requests from internal stakeholders.
- Evaluated source documents to locate information needed for each data entry field.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
Education
No Degree - Business Administration
Barton College
WilsonAssociate of Arts - Culinary Arts
Chefs Academy
Morrisville07.2015
Associates Degree in Allied Health Field - Phlebotomy
Health Tech Insistute
Durham, NC04.2007
Skills
- Order and Refund Processing
- Customer Account Management
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Call Documentation
- Upselling Products and Services
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Information Inputting
- Inbound and Outbound Calling
- Customer Service and Assistance
Timeline
Customer Service Representative
Spectrum
05.2020 - 07.2022
Date Entry Specialist
RTI International. RTI
10.2017 - 12.2021
No Degree - Business Administration
Barton College
Associate of Arts - Culinary Arts
Chefs Academy
Associates Degree in Allied Health Field - Phlebotomy
Health Tech Insistute
Similar Profiles
DOMONIQUE NELTHROPEDOMONIQUE NELTHROPE
System Administrator at SpectrumSystem Administrator at Spectrum
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Ryheem BonaparteRyheem Bonaparte
Technical Support at SpectrumTechnical Support at Spectrum
Catelin SweeneyCatelin Sweeney
Customer Reliability Supervisor at SpectrumCustomer Reliability Supervisor at Spectrum
Brenda SanchezBrenda Sanchez
Owner/ Esthetician at Willow & Sage AestheticsOwner/ Esthetician at Willow & Sage Aesthetics