Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Mann

Farmington,New Mexico

Summary

Compassionate, knowledgeable, honest, and hardworking individual dedicated to achieving desired outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Skilled in working under pressure and adapting to new situations with a positive attitude while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on additional responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Case Manager

Giving Home Health Care
Kirtland, NM
06.2014 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, hospice care, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with physicians and hospital team to devise and manage ongoing care plans for at-risk patients.
  • Managed caseload of 27-36
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and staff.
  • Participated in professional growth programs to support special education improvement efforts.
  • Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
  • Monitored patient's staff progress and reviewed and revised prescribed plan of care needs.
  • Assisted with assessments to identify patient's care level.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Strengthened training knowledge by taking part in continuing education programs and workshops.
  • Recorded details to keep patient charts updated.
  • Investigated and resolved issues patient care.

Assisted Living Manager

Beehive Homes Assisted Living
Farmington, NM
02.2009 - 01.2015
  • Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Led, directed and motivated others to innovate and excel.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions for 16-bed facility, providing guidance and leadership to over 12employees.
  • Created customized care plans, working with staff and families to assess and meet patient's needs.
  • Organized and facilitated meetings weekly, discussing changes, concerns, and requests, admissions and discharges and residents.
  • Trained newly hired CNAs.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements.
  • Removed and disposed of expired medications accordingly to protocols.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all supplies and kept check on inventory levels.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

No Degree - Respiratory Therapy

San Juan College
Farmington, NM

GED -

UNM Gallup Adult Education Center
Gallup, NM
03.2007

Skills

  • Verbal and Written Communication
  • Community Outreach
  • Intervention Plans
  • Client Advocacy
  • Conflict Resolution
  • Records Management
  • Treatment Planning
  • Home Visits and Inspections
  • MS Office, Word, Excel, PowerPoint
  • Clients Rights
  • Case Planning and Management
  • Team Meetings
  • Determine Medical Necessity
  • Multitasking and Organization
  • Assessing patient's care and needs required
  • Investigative Interviews
  • Conducting interviews to staff patient's team
  • Hospice and Palliative Care
  • Patient and Caregiver Education
  • Referral Arrangements
  • Documentation
  • Emotional and Social Support
  • Responding to Emergencies
  • Medical Equipment Training
  • Quality Patient Care

Certification

First Aid/CPR Certified

Vaccinated for COVID



Timeline

Case Manager

Giving Home Health Care
06.2014 - Current

Assisted Living Manager

Beehive Homes Assisted Living
02.2009 - 01.2015

No Degree - Respiratory Therapy

San Juan College

GED -

UNM Gallup Adult Education Center

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Melanie Mann