Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Manns

Mesa,AZ

Summary

Dynamic hospitality professional with extensive experience at Cedar House Inn, excelling in guest relations and food safety. Proven ability to enhance customer satisfaction through effective conflict resolution and meticulous attention to detail. Skilled in training staff and streamlining operations, contributing to a welcoming atmosphere and increased repeat business.

Overview

10
10
years of professional experience

Work History

Hospitality Worker/Cook

Cedar House Inn
03.2025 - 06.2025
  • Assisted in maintaining cleanliness and organization of dining and service areas.
  • Supported team members by delivering food and beverages to guests promptly.
  • Developed familiarity with menu items to provide accurate recommendations to customers.
  • Engaged with guests to ensure satisfaction and address any immediate concerns.
  • Learned safety protocols and procedures for handling food and equipment effectively.
  • Collaborated with colleagues during busy shifts to enhance service efficiency.
  • Adapted quickly to changing environments and guest demands throughout shifts.
  • Maintained inventory of supplies, ensuring availability for daily operations.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
  • Adapted to diverse customer needs, providing personalized service that exceeded expectations.
  • Improved guest satisfaction by providing prompt and courteous service.
  • Streamlined communication channels between departments, improving operational efficiency.
  • Resolved guest complaints with empathy and swift action, preventing negative online reviews.
  • Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
  • Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.

Hospitality Worker/Cook

Gather Company
03.2022 - 03.2025
  • Delivered comprehensive training to new staff, ensuring high service standards were met.
  • Enhanced safety protocols, ensuring secure environment for both guests and staff.
  • Implemented cost-saving measures in inventory management without compromising on quality.
  • Built strong relationships with local businesses for cross-promotion, increasing local engagement.
  • Boosted team morale and efficiency with regular feedback and constructive performance reviews.
  • Participated in community events to promote establishment, broadening customer base.
  • Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
  • Streamlined check-in process, reducing wait times and elevating guest first impressions.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Prepared ingredients according to recipes and safety standards.
  • Maintained cleanliness and organization of kitchen workspace.
  • Assisted in food preparation and cooking processes under supervision.
  • Followed health regulations and safety procedures during food handling.
  • Collaborated with team members to ensure efficient kitchen operations.
  • Learned operation of kitchen equipment and tools effectively.
  • Adapted quickly to changing menu items and customer preferences.
  • Supported inventory management by tracking supplies and reporting shortages.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Housekeeping and Laundry Attendant

Agustine Inn
09.2021 - 02.2022
  • Maintained cleanliness and sanitation standards in guest rooms and common areas.
  • Operated laundry equipment efficiently to ensure timely processing of linens and towels.
  • Trained new staff on housekeeping protocols and proper use of cleaning tools.
  • Implemented inventory management for cleaning supplies, optimizing resource usage.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.

Merchandiser/Process Associate

Volunteers of America
02.2015 - 05.2020
  • Analyzed market trends to optimize product placement and increase visibility.
  • Developed and implemented merchandising strategies to enhance customer engagement.
  • Collaborated with cross-functional teams to ensure accurate inventory management.
  • Conducted regular audits of merchandise displays for compliance with company standards.
  • Trained and mentored new team members on merchandising best practices.
  • Led initiatives to streamline stock replenishment processes for improved efficiency.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Education

Valley High School
La Puente, CA

Skills

  • Food preparation
  • Cleaning and sanitizing
  • Supply restocking
  • First aid training
  • Upselling strategies
  • Guest relations
  • Housekeeping
  • Health code compliance
  • Tourism knowledge
  • Menu planning expertise
  • Food safety
  • Item recommendation
  • Prep work
  • Safe alcohol service
  • Concierge support
  • Customer service
  • Time management
  • Multitasking
  • Hospitality services
  • Cash handling
  • Organizational skills
  • Attention to detail
  • Multitasking Abilities
  • Conflict resolution
  • Decision-making
  • Task prioritization
  • Detail-oriented
  • POS system operation
  • Active listening
  • Guest reception

Timeline

Hospitality Worker/Cook

Cedar House Inn
03.2025 - 06.2025

Hospitality Worker/Cook

Gather Company
03.2022 - 03.2025

Housekeeping and Laundry Attendant

Agustine Inn
09.2021 - 02.2022

Merchandiser/Process Associate

Volunteers of America
02.2015 - 05.2020

Valley High School

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Melanie Manns