Melanie Markham
Dadeville,AL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
GENERAL MANAGER
COPPER'S GRILL AT STILLWATERS
04.2023 - 06.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed marketing and advertisements on both social media and in house ad displays.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw purchase of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Orchestrated positive customer experiences by overseeing every area of bar operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated and planned special events and booked entertainment for special events and functions.
TEACHER
CHOICES IN LEARNING CHARTER SCHOOL
05.2017 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
CSR
Seminole county tax collector
01.2001 - 01.2016
- Managed high customer volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Contributed to company growth by consistently meeting and exceeding sales targets. I was always a top producer in the office, often outperforming representatives with many more years of service
- Prepared tax and title documents to submit legal transfer work to DMV.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Processing of all types of driver’s license transactions including but not limited to renewals, transfers, originals, CDLs, and suspensions
- Business tax receipts, property tax payments
- Problem solving and conflict resolution while maintaining courteous and professional customer service.
Education
BA - Elementary Education
Rollins College
Winter Park, FL05.2017
Associate of Applied Science - Architectural Design and Technology
Seminole State College
Sanford, FL01.2010
Skills
- Problem Resolution
- Efficient multi-tasker
- Staff Management
- Customer Relations
- Inventory Control
- Administrative Skills
- Schedule Management
- Consistently meet goals
Timeline
GENERAL MANAGER
COPPER'S GRILL AT STILLWATERS
04.2023 - 06.2024
TEACHER
CHOICES IN LEARNING CHARTER SCHOOL
05.2017 - 01.2021
CSR
Seminole county tax collector
01.2001 - 01.2016
BA - Elementary Education
Rollins College
Associate of Applied Science - Architectural Design and Technology
Seminole State College
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