Melanie Martin
Pelion,SC
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Lamb's Wildflowers
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Computer Interface
ResourceOne Medical Billing
10.2000 - 11.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Enhanced payment processing efficiency by implementing a streamlined posting system.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Assisted colleagues with complex or challenging cases, fostering a collaborative work environment focused on problem-solving and continuous improvement.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Managed large datasets efficiently using advanced Excel functions, such as pivot tables and complex formulas.
- Developed pivot tables and custom reports in Excel.
- Utilized Microsoft Excel functions, graphs and pivot tables to summarize information.
- Reviewed daily productivity reports and produced useful pivot tables with Software.
- Utilized advanced Excel functions such as pivot tables and VLOOKUPs to efficiently analyze large datasets for strategic recommendations.
- Used pivot tables to update AR aging reports on weekly basis.
- Utilized advanced Excel functions such as pivot tables and filters to analyze large datasets efficiently.
- Worked within Software to compile and review information with pivot tables and charts.
- Played a pivotal role in successful annual inventory audits, meticulously preparing backroom areas for efficient and accurate counting processes.
- Played a pivotal role in the development of a comprehensive district growth strategy that balanced short-term objectives with long-term success factors.
Courier Runner
Momentum Logistics
01.1999 - 06.2000
- Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
- Utilized GPS technology effectively to optimize routes, resulting in faster deliveries while reducing mileage driven on a daily basis.
- Conducted regular vehicle inspections, identifying potential issues before they became costly repairs or caused delays in service.
- Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.
- Efficiently completed high-volume orders during peak business periods without compromising delivery times or quality of service.
- Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.
- Enhanced customer satisfaction by consistently meeting deadlines for urgent deliveries.
- Collaborated with team members to streamline operations and improve service quality.
Cashier
Food Lion
01.1994 - 01.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma -
Lexington High School
Lexington, SC06.1995
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- GPS and route planning
- Documentation And Reporting
- Payment Collection
- Multitasking
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Dependability and Honesty
- Strong Working Relationships
- Customer Support
Timeline
Delivery Driver
Lamb's Wildflowers
02.2024 - Current
Computer Interface
ResourceOne Medical Billing
10.2000 - 11.2017
Courier Runner
Momentum Logistics
01.1999 - 06.2000
Cashier
Food Lion
01.1994 - 01.1999
Diploma -
Lexington High School
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