Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Melanie Martinez

Weslaco

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Posses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

1
1
year of professional experience

Work History

Front Desk Clerk

TruFit Athletic Clubs
Mission
08.2024 - 03.2025
  • Greet and welcome guests.
  • Answer questions and address member concerns in a timely manner.
  • Answer incoming calls and redirect them as necessary.
  • Monitor & stock inventory drinks/bars.
  • Keep the front desk clean and presentable with all necessary materials.
  • Community outreach.
  • Touring guests.
  • Sell memberships.

Education

Associate of Applied Science - Bachelors in Integrated Health Science

The University of Texas Rio Grande Valley
Edinburg, TX
05-2028

High School Diploma -

McAllen Memorial High School
McAllen, TX
05-2024

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Self motivation
  • Teamwork
  • Effective communication
  • Problem-solving
  • Reliability
  • Guest reception
  • Telephone etiquette
  • Professional demeanor
  • Active listening
  • Bilingual language spoken

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Front Desk Clerk

TruFit Athletic Clubs
08.2024 - 03.2025

Associate of Applied Science - Bachelors in Integrated Health Science

The University of Texas Rio Grande Valley

High School Diploma -

McAllen Memorial High School

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Melanie Martinez