Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Martinez

Dumfries

Summary

I have a diverse background in customer service and healthcare support, with experience as a pharmacy technician, Target cashier, Starbucks barista, and babysitter. As a pharmacy technician, I assisted with filling prescriptions, maintained accurate patient records, and provided support to pharmacists in a fast-paced environment. At Target, I honed my communication and multitasking skills while efficiently handling transactions and helping customers. My time at Starbucks strengthened my ability to work under pressure, manage custom orders, and provide a welcoming experience to guests. Additionally, through babysitting, I developed strong responsibility, time management, and problem-solving skills while caring for children of various ages. These roles have equipped me with a strong work ethic, adaptability, and a genuine commitment to helping others.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier and Fullfillment

Target
08.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Barista

Starbucks
05.2023 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Babysitter

Family Friends & Others
01.2020 - 05.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Administered medications by following strict instructions from parents.
  • Coordinated outdoor activities to promote physical health and exploration.
  • Provided first aid and care during emergencies, ensuring child safety at all times.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.

Education

Associate Degree In Nursing - Nurse

Northern Virginia Community College
Annandale, VA

Diploma -

Potomac Senior High School
Dumfries, VA
06.2023

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Drug safety
  • Processing payments
  • Healthcare regulations
  • Medicare and medicaid process
  • Drug inventory management
  • Verifying orders
  • FDA drug safety guidelines
  • Pharmacology
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Money handling
  • Customer service excellence
  • Cash register operation
  • Order taking
  • Cash register systems
  • Payment processing
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • Refund handling
  • ID verification

  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Attention to detail
  • Opening and closing duties
  • Cleanliness
  • Active listener
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Safe food handling practices
  • Food preparation
  • Menu memorization
  • FLUENT IN Spanish
  • Strong work ethic
  • Reliability
  • Following directions
  • Critical thinking
  • Flexible scheduling
  • Maintaining safe environment
  • Child supervision
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
11.2023 - Current

Cashier and Fullfillment

Target
08.2023 - 11.2023

Barista

Starbucks
05.2023 - 11.2023

Babysitter

Family Friends & Others
01.2020 - 05.2023

Associate Degree In Nursing - Nurse

Northern Virginia Community College

Diploma -

Potomac Senior High School

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Melanie Martinez