Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melanie Martinez

Lubbock,TX

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Assurance Mgr

SunBasket
05.2012 - 11.2021
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored over 45 junior staff members in best practices for quality management, contributing to overall team growth and development.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Inspected products and worker progress throughout production.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Improved customer satisfaction ratings over 70% through meticulous attention to detail and consistent quality control measures.
  • Recorded, analyzed, and distributed statistical information.
  • Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
  • Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
  • Analyzed customer feedback to identify quality trends and areas for improvement.
  • Conducted regular training sessions for over 80 associates on quality assurance best practices, elevating team competency levels.
  • Enhanced team productivity and morale by establishing clear goals and recognizing achievements.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Established and tracked quality department goals and objectives.
  • Specified quality requirements of raw materials with suppliers.
  • Trained and enforced proper food safety procedures.

Head Bookkeeper/ Senior Clerk

Safeway
10.2006 - 03.2012

    • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
    • Managed payroll functions, ensuring timely payment processing and compliance with tax regulations.
    • Maintained strict confidentiality of sensitive financial information to protect company''s privacy and security.
    • Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
    • Monitored bank account balances closely, transferring funds between accounts as needed to optimize cash management strategy outcomes.
    • Trained junior bookkeeping staff members on proper accounting techniques, promoting consistency and adherence to established policies throughout the department.
    • Conducted internal audits to ensure compliance with federal regulations and industry best practices.
    • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
    • Presented audit findings to accounting manager after reviewing results and paperwork.
    • Reviewed documents and accounts for discrepancies and resolved variances.
    • Contributed to hiring, training and development of accounting teams.
    • Assisted team members in transitioning to new system through extensive training and one-on-one support.
    • Prepared working papers, reports and supporting documentation for audit findings.
    • Trained new employees on accounting principles and company procedures.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Oversaw inventory management, optimizing stock levels, and reducing waste.
    • Established team priorities, maintained schedules and monitored performance.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Accounting, Business Applications

Heald Business College
Salinas, CA
05.1996

High School Diploma -

North Monterey County H. S.
Castroville, CA
06.1994

Bachelor of Science - Behavioral Science

University of Arizona Global Campus
11.2024

Associate of Applied Science - Behavioral Science

Hartnell College
Salinas, CA
06-2000

Skills

  • Overseeing Labor Costs and Demand
  • Leadership
  • Inventory Management
  • Food Safety Standards
  • Managing and Improving Operations Efficiency
  • Data analysis
  • Customer service
  • Performance monitoring

Certification

USDA Food Safety Procedures and Quality Guidelines

Timeline

Quality Assurance Mgr

SunBasket
05.2012 - 11.2021

Head Bookkeeper/ Senior Clerk

Safeway
10.2006 - 03.2012

Accounting, Business Applications

Heald Business College

High School Diploma -

North Monterey County H. S.

Bachelor of Science - Behavioral Science

University of Arizona Global Campus

Associate of Applied Science - Behavioral Science

Hartnell College