Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Martinez

Rio Hondo

Summary

Highly motivated professional with years of experience in customer service, retail, and leadership. Known for a strong work ethic, organizational skills, and a proven ability to train teams and deliver excellent customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

7-eleven
09.2023 - Current
  • Assisted with inventory control, including restocking and rotating store product. Participated in regular inventory counts and managed stock levels to meet store demand.
  • Managed cash transactions accurately, including processing, issuing receipts, and balancing cash drawer at the end of shifts.
  • Maintained a safe and organized store environment with routine cleaning of shelves, aisles, and restrooms. Ensured cleaning tasks met the store's health and safety regulations.
  • Worked effectively with team members to ensure smooth store operations. Trained new employees and contributed to a collaborative work environment through effective communication.

Server

Lonnie’s Down Home Restaurant
08.2025 - 12.2025
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Collaborated with kitchen staff to facilitate timely order delivery during peak hours.
  • Trained new team members on menu items and service protocols for consistency.
  • Maintained cleanliness and organization of dining area, enhancing overall dining experience.

Shift Leader

Tropical Smoothie Cafe
07.2024 - 12.2024
  • Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive dining experience.
  • Oversaw food and smoothie preparation and presentation according to store standards. Maintained quality in all products in a timely manner.
  • Managed daily shift operations, including opening and closing procedures, inventory control, and maintenance of cleanliness and organization in the cafe.
  • Operated the cash register, processed customer transactions accurately, and handled cash and card payments. Balanced the cash drawer and prepared end-of-day financial reports.

Education

Associate of Arts - Business Administration

South Texas College
McAllen, TX
12-2025

Skills

  • Customer service
  • Management and leadership
  • Teamwork and collaboration
  • Punctuality
  • Problem-solving skills
  • Cash Handling

Certification

  • Texas Food Handlers Certification
  • TABC Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Lonnie’s Down Home Restaurant
08.2025 - 12.2025

Shift Leader

Tropical Smoothie Cafe
07.2024 - 12.2024

Sales Associate

7-eleven
09.2023 - Current

Associate of Arts - Business Administration

South Texas College