Melanie Mason
The Bronx,NY
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
ArthurBlack LLC
Fort Wayne, Indiana
01.2024 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
Eligibility Specialist
Maximus
Fort Wayne, Indiana
02.2024 - 08.2024
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
Customer Service Executive
Ready Call Center
Belize City , Belize
01.2022 - 12.2023
- Communicated effectively with team members to ensure timely response times for customers.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Prepared detailed reports of daily activities for management review.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Ensured that all customer queries were handled quickly and professionally.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
Associate - Business Administration
Beltraid
Belize CA11-2021
High School Diploma -
Saint John’s College
Belize CA 06-2015
Some College (No Degree) - Digital Media
Alison
Mount Carmel, UTSome College (No Degree) - Microsoft Word 2010
Alison
Mount Carmel, UTSkills
- Information Security
- Proposal Writing
- Scheduling
- Data Entry
- Appointment Scheduling
- Data Collection
- Customer Relations
- Multi-line telephone system operation
- Multi-Task Management
Timeline
Eligibility Specialist
Maximus
02.2024 - 08.2024
Administrative Assistant
ArthurBlack LLC
01.2024 - Current
Customer Service Executive
Ready Call Center
01.2022 - 12.2023
Associate - Business Administration
Beltraid
High School Diploma -
Saint John’s College
Some College (No Degree) - Digital Media
Alison
Some College (No Degree) - Microsoft Word 2010
Alison
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