Melanie Mathis
Business Administration
Marietta,GA
Summary
Experienced Office Management and Administration Professional in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Business Administration Billing Department Manager
Decisions-Consulting, LLC Formerly Taylor English
02.2023 - Current
- Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
- Facilitated interdepartmental collaboration efforts in order to streamline communication processes and encourage cohesive planning strategies.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Coordinated corporate events
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Managed day-to-day development issues.
- Processed employee expense reports quickly to prevent delays in payouts.
- Directed business processes from conceptualization through end-user delivery.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Successfully managed budgets by reducing office expenses by finding smarter solutions for vendors, suppliers and services.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Observed all laws, regulations and other applicable obligations.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established and evaluated performance goals for employees and provided feedback on methods for reaching those milestones.
- Fostered a positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members.
- Company Check signage authority
- Managed daily/weekly/monthly Company credit card expenditures
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained open communication lines between the billing department and other internal teams, fostering a collaborative work environment.
- Managed a team of billing specialists, ensuring timely and accurate invoicing for clients.
- Mentored junior staff members encouraging growth both professionally within their roles as well as personally outside the workplace.
- Conducted regular audits of billing records to ensure accuracy and compliance with company policies and industry regulations.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed processes for tracking and monitoring department performance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Billing Specialist
Decisions Consulting, LLC
11.2022 - 02.2023
- Managed billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Managed organizational systems (Smokeball) for payment collections, AP/AR, deposits and recordkeeping.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Processed and verified invoices to secure accuracy of payment and billing information in a timely manner.
- Prepared and submitted monthly billing reports to management for financial overview.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Paralegal/Licensing Specialist
Taylor English Duma
08.2021 - 11.2022
- Accomplished successfully the process of new licenses and renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Resolved complex issues surrounding licenses through effective mediation between stakeholders.
- Served as primary point of contact for regulatory agencies for multiple states, fostering positive relationships that facilitated smooth communications during inspections or audits.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
- Provided expert guidance to internal and external teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Increased efficiency in managing high volume of license applications by developing a robust database system for tracking and reporting purposes.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Created and completed documents with applicant information and verified data against jurisdictional and client database information.
- Responded to telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on State, City and County laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Issued public notification of official activities or meetings.
- Issued various permits and licenses such as alcohol and business licenses.
Supervisor, Compliance/Quality Assurance Lead
Cooling & Winter (Permanently Closed January 2024)
02.2019 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained and enforced compliance with company policies, objectives, and communication goals, according to rules and regulations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Evaluated staff performance and provided coaching to address inefficiencies on a weekly basis.
- Generated reports detailing findings and recommendations.
- Gathered, organized and generated reports detailing findings and recommendations and input information into digital database.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Evaluated new testing tools and technologies, making recommendations for adoption when appropriate to enhance overall QA capabilities.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Validated test results and recommended corrective actions.
- Incorporated delivery requirements into planning of testing schedules.
- Kept scripts and test cases updated with current requirements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Regulatory Compliance Manager
RaceTrac Petroleum Inc.
07.2015 - 02.2019
- Managed UST systems for Racetrac and Raceway stores, in 7 states
- Streamlined regulatory compliance processes by implementing efficient monitoring and tracking systems.
- Reviewed all marketing materials prior to distribution to prevent potential violations or misrepresentations that could result in regulatory censure or fines from governing bodies.
- Collaborated with legal department to interpret complex regulations, developing clear policies and procedures for organizational adherence.
- Developed and executed targeted training programs for employees, increasing awareness of regulatory requirements and fostering a culture of compliance.
- Served as subject matter expert on industry-specific regulations, providing guidance to stakeholders across various departments on best practices for maintaining compliance standards.
- Maintained strong relationships with regulatory agencies, authorities and customers, facilitating open communication for addressing concerns or inquiries promptly.
- Reduced company risk exposure by identifying and addressing areas of non-compliance through comprehensive audits.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Conducted monthly audits of environmental management compliance.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Supervised and coached compliance personnel in UST monitoring.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans according to regulatory requirements.
- Investigated potential compliance violations and reported findings to senior management.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Maintained 0 violations, in all stores managed, in 7 states.
Business Service Lead/Account Manager
Equifax Credit Information Services
09.2013 - 02.2015
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
- Implemented process improvements that enhanced efficiency and productivity within the account management team.
- Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
- Increased client satisfaction by providing exceptional account management and timely resolution of issues.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
Paraeducator
Marietta City Schools
08.2007 - 09.2013
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, support lead teacher and manage distracting or inappropriate behavior.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Stepped into non-classroom environments such as library, cafeteria and computer lab to help staff manage demand.
- Graded and provided feedback on assignments.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
Education
High School Diploma -
McEachern High School
Powder Springs, GA 08.1983 - 05.1987
Skills
- Staff Training, Coaching, Development, Mentoring and Supervision
- Business Operations Management
- Time Management
- Executive Support
- Microsoft Office Suite
- Managing multiple projects
- Corporate event management
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Problem Resolution
- Hiring and Onboarding
- Goal Setting
- Task Delegation
- Performance Tracking and Evaluation
- Process Improvement
- Performance Evaluations
- Idea Development and Brainstorming
- Customer Satisfaction
- Accounts Payable and Receivable
- Compliance Requirements
- Audit Support
- Billing Review
- Invoice Processing
- Cost Control and Reduction
- In-Depth Research
- Account and Ledger Reconciliations
- Manage Cash Flow
- Regulatory Submissions
- Build Customer Relationships
- Team Meetings
- Word Processing
- Reminder Notices
- Spreadsheet Tracking
- Validation of Discrepancies
- Coordinate Training
- Quarterly Reviews
- Recordkeeping Accuracy
Quote
"It always seems impossible until it's done."
Author Unknown
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Administration Billing Department Manager
Decisions-Consulting, LLC Formerly Taylor English
02.2023 - Current
Billing Specialist
Decisions Consulting, LLC
11.2022 - 02.2023
Paralegal/Licensing Specialist
Taylor English Duma
08.2021 - 11.2022
Supervisor, Compliance/Quality Assurance Lead
Cooling & Winter (Permanently Closed January 2024)
02.2019 - 08.2021
Regulatory Compliance Manager
RaceTrac Petroleum Inc.
07.2015 - 02.2019
Business Service Lead/Account Manager
Equifax Credit Information Services
09.2013 - 02.2015
Paraeducator
Marietta City Schools
08.2007 - 09.2013
High School Diploma -
McEachern High School
08.1983 - 05.1987
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