Melanie Mayorga
Los Angeles,CA
Summary
Dedicated health promotion professional with expertise in customer service and team collaboration. Demonstrates strong problem-solving skills while driving positive outcomes in community health initiatives. Excels in multitasking, time management, and delivering memorable customer experiences. Adapts quickly to new challenges, consistently enhancing organizational effectiveness.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Volunteer
Public Health Department
Los Angeles, California
09.2023 - 10.2025
- Assisted community outreach programs promoting health awareness and education.
- Engaged with local organizations to foster partnerships for health promotion efforts.
- Developed informational materials to educate the public on health resources and services.
- Participated in planning events to raise awareness of public health issues in the community.
- Communicated effectively with diverse groups to address public health concerns and needs.
- Followed directions from supervisors and completed tasks within appropriate the appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Attended weekly meetings to discuss progress and future initiatives.
CSR, Sales
elli's collision repair
Inglewood, California
06.2024 - 07.2025
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- De-escalated problematic customer concerns, maintaining calm, a friendly demeanor.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Addressed customer inquiries regarding collision repair services, contributing to informed decision-making.
- Partnered with team members to improve service delivery, fostering a more efficient customer experience.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted and assisted customers to foster positive experiences.
- Organized and maintained sales floor with latest merchandise, supporting consistent sales performance.
Education
Associate of Science - Nursing
Los Angeles Trade Technical College
Los Angeles, CA05-2028
High School Diploma -
Edward R Roybal LC
Los Angeles, CA06-2025
Skills
- Health promotion
- Community outreach
- Event planning
- Recordkeeping
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
- Multitasking and organization
- Organized and efficient
- Spanish proficiency
- Reliability and punctuality
- Flexible schedule
- Positive attitude
Certification
CNA
Languages
Spanish
Native/ Bilingual
Timeline
CSR, Sales
elli's collision repair
06.2024 - 07.2025
Volunteer
Public Health Department
09.2023 - 10.2025
Associate of Science - Nursing
Los Angeles Trade Technical College
High School Diploma -
Edward R Roybal LC