Melanie Mayoros

• Answered customer questions regarding store merchandise, department information and pricing
• Used POS system to process sales, returns, online orders and gift card activations.
• Games trained.
• Transported merchandise to sales floor and restocked shelves, racks and bins.

• Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
• Implemented innovative event themes and designs to create memorable experiences for attendees.
• Coordinated with catering staff on delivery, timing and service style of food.
• Worked closely with clients to meet all event goals, maintain deadlines and resolve complaints or service issues.
• Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.

• Ensured on time and efficient deliveries of guest packages from Islands of Adventure, Universal Studios and City Walk by choosing best and most efficient routes.
• Assisted with shipments of online and Park wide purchases including packing and creating shipment tracking information.
• Loaded vans and properly secured items to prevent damage for deliveries.

• Mentored and developed new hire crew members while supporting, motivating and communicating effectively with all flight attendants.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Inflight Service Manager/Purser

• Supervised and managed crew members, conducted crew briefings, and provided instructions to flight attendants. Scheduled crew breaks, work assignments, and informed company policy updates.
• Ensured that all employees are trained in safety procedures and policies, including emergency responses to accidents or incidents.
• Monitored and verified catering of air craft. Inventoried all galley food and beverage items and ordered appropriate supplies.
• Supported fellow crew, by helping diffuse and resolve tense situations that may have arisen during flight.
• Proudly served as liaison between cabin crew, Federal Air Marshals and Flight Deck, and ground operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Prepared for and executed new menu implementations.

Flight Attendant Trainer

• Develop, deliver, and maintain currency and accuracy of all FAA-approved Flight Attendant Training Programs.
• Provide subject matter expertise in all areas of Inflight Services Policies and Procedures; serve as a resource for Flight Attendants.
• Role model and mentor to Flight Attendants in performance, behavior, appearance and demeanor.
• Evaluate and coach Flight Attendant trainees to ensure performance standards are met.
• Maintain training facilities and equipment in good order.
• Complete administrative duties in a timely and accurate manner.
• Support Manager of Inflight Training in achievement of Departmental and Corporate goals.
• Be an effective liaison between Inflight Training and other departments.
• Positively represent yourself as an ambassador for United Airlines.
• Complete all other projects and responsibilities as assigned by the Manager of Inflight Training.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered customer questions regarding store merchandise, department information and pricing
• Used POS system to process sales, returns, online orders and gift card activations.

• Honored with position of United Airlines private professional sports teams and other VIP flights.
• Elite service including several gourmet meals and and specialty beverages to up to 26 Executives while helping assist crew with cabin up to 150 players and staff, sometimes in very short flight times of one hour.
• Ensured confidentiality of elite clientele.
• Performed FAA safety guidelines during take off and landing.
• Responsible for training new team crew members. Taught service flows, policies and procedures.