Melanie McCauley
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Office Administrator
Thomas E Toolson DDS
05.2014 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Bill insurance claims to multiple insurance companies, follow up on claims with insurance companies and prepare monthly statements.
Registered Dental Assistant
Thomas Dental Care
11.2013 - 04.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
Guest Service Team Member
Target
09.2009 - 10.2013
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Supported inventory management efforts by keeping track of stock levels at the cashier station and notifying supervisors when replenishment was required.
Education
Dental Assistant Certificate - Dental
Blake Austin College
Vacaville, CA04.2013
High School Diploma -
Fairfield High School
Fairfield, CA06.2009
Skills
Time Management
Database entry
File Organization
Customer Service
MS Office
Typing 60 WPM
Additional Information
CPR/First Aid American Heart Association: Expires 05/2026
License: Dental Board of California Registered Dental Assistant: 82096
Certificate: Radiation Safety, Coronal Polish, Pit and Fissures and Infection Control
Timeline
Office Administrator
Thomas E Toolson DDS
05.2014 - 11.2022
Registered Dental Assistant
Thomas Dental Care
11.2013 - 04.2014
Guest Service Team Member
Target
09.2009 - 10.2013
Dental Assistant Certificate - Dental
Blake Austin College
High School Diploma -
Fairfield High School
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