Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Mccourt

West Melbourne,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Owner

Speakeasy Beauty Bar
12.2024 - Current
  • Launched and managed all aspects of spa operations, including budgeting, inventory, and vendor relations.
  • Oversaw day-to-day business functions to ensure smooth and profitable operations.
  • Developed and implemented spa policies, service menus, and pricing strategies.
  • Provided advanced facial treatments, skin consultations, and customized skincare plans.
  • Maintained up-to-date knowledge of industry trends, technologies, and products.
  • Built lasting client relationships, contributing to high retention and referral rates.
  • Designed and executed marketing campaigns across social media, email, and local outreach.
  • Increased client base and revenue through promotions, loyalty programs, and cross-selling of services/products.
  • Monitored client feedback and reviews to improve service offerings and customer satisfaction.Ensured all services adhered to local health regulations and industry sanitation protocols.
  • Maintained detailed client records and confidential health histories in compliance with privacy laws.

Radiology Business Office Supervisor

Lexington Clinic
01.2023 - 08.2024
  • Generated day-day-day planning for Lexington Clinic radiology scheduling departments across four different locations
  • Supervised and mentored 23 full-time and PRN employees
  • Conducted monthly performance evaluations and developed plans for improvement
  • Handled patient and provider concerns regarding scheduling and obtaining imaging and diagnostic results
  • Developed a standard operating procedure for onboarding new employees
  • Developed a structured training system to train new employees on the job
  • Interview prospective employees
  • Ensured accurate timekeeping and submission of employee payroll through ADP
  • Experienced using Athena EMR, SoftRad, PACS and PowerShare
  • Very familiar with HIPPA Policy

Radiology Assistant

Lexington Clinic
12.2022 - 01.2023
  • Assisted in a supportive position to all of Lexington Clinic Radiology
  • Knowledge in PACS System
  • Well versed using Athena EMR. PACS, and SoftRad
  • Assisted in front desk operations as well as patient rooming
  • Proficient in multi-tasking and operating phone, computer, and fax
  • Processed patient and provider requests for imaging and diagnostic results
  • Processed certified legal requests for attorney firms for imaging and diagnostic results
  • Proficient in data entry and using Microsoft Office program
  • Extremely knowledgeable of HIPPA Policy

Police Officer

Fayetteville Police Department
03.2018 - 03.2020
  • Answered calls for service involving criminal activity, traffic incidents, domestic violence, robberies, etc
  • Provided security and welfare checks for residential areas and local business establishments
  • Engaged with the community to ensure a collaborative approach to reducing levels of crime
  • Administered first aid
  • Interviewed suspects and taking witness statements
  • Proficient in report writing with attention to detail
  • Trained to be able to deescalate high stress situations
  • Well trained in conflict resolution while offering compassion simultaneously
  • Able to actively listen and work with people of all age groups and demographics
  • Able to adapt to situations frequently
  • Able to demonstrate strong problem-solving skills
  • High level of integrity
  • Pays great deal of attention to detail while maintain overall situational awareness
  • Responsible for maintaining and properly storing evidence

Human Resource Specialist

Army National Guard
03.2016 - 05.2018
  • Provided personnel support and assistance
  • Active Point of Contact for Soldiers and direct communication with Senior Leadership
  • Prepared and processed recommendations for Soldier awards and decorations using military form DA Form 638
  • Responsible for the readiness, health and welfare of Soldiers
  • Prepared and monitored requests for Soldier promotions and arranged and conducted promotion ceremonies
  • Evaluated personnel qualifications for special assignments, transition processing and monitoring Soldier support files
  • Verified Soldier pay regarding leave paperwork was processed correctly as well as handling issues with delays in pay or missing pay
  • Extremely skilled in data entry and clerical work


Education

Licensed Esthetician - Esthetics

The Salon Professional Academy
West Melbourne, FL
12-2024

Woodland High Schoool
Cartersville, GA
05-2008

Skills

  • CPR/AED certified
  • Knowledge of HIPAA compliance and confidentiality practices
  • Conflict resolution and problem-solving
  • Data entry with high accuracy
  • Appointment scheduling and calendar management
  • Microsoft Office Suite

Timeline

Owner

Speakeasy Beauty Bar
12.2024 - Current

Radiology Business Office Supervisor

Lexington Clinic
01.2023 - 08.2024

Radiology Assistant

Lexington Clinic
12.2022 - 01.2023

Police Officer

Fayetteville Police Department
03.2018 - 03.2020

Human Resource Specialist

Army National Guard
03.2016 - 05.2018

Licensed Esthetician - Esthetics

The Salon Professional Academy

Woodland High Schoool

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