Summary
Overview
Work History
Education
Skills
meals on Wheels
References
Timeline
Generic

Melanie McDaniel

Columbia,SC

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Compassionate healthcare support

professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.

Overview

21
21
years of professional experience

Work History

Receptionist

Classic Ford
Columbia , SC
03.2024 - 09.2024
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted visitors and provided them with assistance.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Monitored office supplies inventory and placed orders when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed household errands and other essential duties.
  • Worked effectively in team environments to make the workplace more productive.

Server, Team Lead, Bartender, Host

Ruby Tuesday Restaurant
Columbia, SC
10.2014 - 08.2021
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Set up tables in between patrons to reduce wait times.
  • Implemented upselling initiatives to maximize sales opportunities with customers.
  • Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
  • Instructed new staff members on food handling procedures and service techniques.
  • Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
  • Trained new employees to perform duties.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Provided regular feedback to management regarding employee performance reviews and evaluations.
  • Developed and implemented strategies for training servers on proper food safety, sanitation and customer service techniques.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Informed customers of daily specials and signature menu items.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
  • Responded to ad hoc cleaning duties at end of shift.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks, itemizing total meal costs and taxes.
  • Worked directly with servers for many shifts during training process.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Analyzed daily sales reports to identify areas of improvement for increasing revenue.
  • Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Resolved customer complaints in a professional manner.
  • Stocked ice bins and coolers as needed throughout shift.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.
  • Poured wine, beer and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Home Health Aide

Lighthouse
Columbia, SC
06.2013 - 06.2016
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Improved patient outlook and daily living through compassionate care.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Recognized emergency situations and implemented appropriate procedures.
  • Educated patients and families on health care needs, conditions, and options.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Administered prescribed medications under direction from physician.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Helped client with medication self-administration.
  • Provided emotional support and companionship to patients.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported individuals to medical appointments and assisted with errands.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Barista

Target/Starbucks
Columbia, SC
10.2013 - 02.2014
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Checked brewing equipment for proper functionality.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Input orders into point of sale system and handled customer payments.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Prepared and served hot or cold beverages.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Utilized POS system to receive and process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Restocked product displays based on demand and projected sales.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Ground beans for espresso shots according to individual customer specifications.
  • Adhered to health department regulations concerning sanitation standards.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

In-Home Nanny

Myself Belts
Columbia, SC
03.2008 - 08.2010
  • Provided guidance and discipline in line with parental values and expectations.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Provided safe transportation to and from activities and events.
  • Provided comfort when needed through hugs or words of encouragement.
  • Encouraged good manners among children by modeling appropriate behavior.
  • Implemented daily routines to foster a structured and nurturing environment.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Prepared nutritious meals and snacks to meet dietary needs and preferences.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Regulated children's schedules to balance rest, learning and play.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Monitored television time according to parental requests.

After-School Care Provider

St. Joseph School
Columbia, SC
08.2006 - 06.2007
  • Facilitated positive relationships between children of different ages; promoting teamwork and cooperation skills.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Provided emotional support and comfort to students who needed it.
  • Maintained safe play environment.
  • Secured indoor and outdoor premises to protect children.
  • Responded quickly to medical emergencies if they occurred while on duty.
  • Cared for children in institutional settings.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Assisted children in development of social, communication and problem-solving skills.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Maintained accurate records of attendance and daily activities.
  • Encouraged positive behaviors among students by setting clear expectations and boundaries.
  • Prepared snacks for the children; ensuring that their dietary needs were met.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Observed and monitored children's play activities.
  • Offered tutoring services in math, science, English, and history as needed by individual students.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.

Receptionist/Secretary

Midlands Nephrology
Columbia, SC
03.2004 - 08.2006
  • Used company badging system to create badges for new employees and visitors.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted visitors and provided them with assistance.
  • Responded to inquiries from internal staff members regarding office operations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Scheduled and confirmed appointments and meetings for management team.
  • Monitored office supplies inventory and placed orders when necessary.
  • Updated and recorded customer or client information to maintain accounts.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.

Education

GED -

Lower Richland High
Hopkins South Carolina

Skills

  • Scheduling
  • Multi-line telephone operation
  • Document control
  • Calm demeanor
  • Reception desk management
  • Service-oriented mindset
  • Organization skills
  • Call redirection
  • File management
  • Security awareness
  • Verbal and written communication
  • Multi-line telephone systems
  • Front desk operations
  • Multitasking and prioritization
  • Office administration
  • Phone etiquette
  • Data inputting
  • Telephone skills
  • Mail handling
  • Appointment scheduling
  • Multi-line telephone skills
  • Multi-line phone system operation
  • Professional demeanor
  • Calendar management
  • Schedule management
  • Scheduling appointments
  • Security
  • Strategic planning
  • Spreadsheet tracking
  • Mail distribution
  • Data entry
  • Office supply inventory control
  • Supply management
  • Positive and professional
  • Typing speed
  • Greeting and seating clients
  • Time management

meals on Wheels

Voluntary Work : Meals On Wheels 01/2017 to 07/2017

Prepare and package melas , deliver meals , interact with the eldery. 

References

References available upon request.

Timeline

Receptionist

Classic Ford
03.2024 - 09.2024

Server, Team Lead, Bartender, Host

Ruby Tuesday Restaurant
10.2014 - 08.2021

Barista

Target/Starbucks
10.2013 - 02.2014

Home Health Aide

Lighthouse
06.2013 - 06.2016

In-Home Nanny

Myself Belts
03.2008 - 08.2010

After-School Care Provider

St. Joseph School
08.2006 - 06.2007

Receptionist/Secretary

Midlands Nephrology
03.2004 - 08.2006

GED -

Lower Richland High

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Melanie McDaniel