Melanie McDermott
Liberty,NY
Summary
Experienced professional specializing in working with children with developmental disabilities. Adept at overcoming obstacles and finding innovative solutions. Demonstrates a proactive attitude towards tackling new challenges, with a reputation for adaptability, creativity, and a results-driven mindset. Dedicated to making impactful contributions and driving organizational success through a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Registered Nurse
The Center for Discovery
05.2020 - Current
- Provide professional nursing care for individuals with complex conditions
- Proficient with EClincial & Sigmacare
- Administer treatment and medications
- Monitor and report symptoms and changes in patient status
- Collaborate with medical team
- Maintain complete and accurate patient records
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Customer Service Specialist
Middletown Medical
05.2019 - 05.2020
- Receiving requests for recur medication and preparing prescriptions for a signature by the provider.
- Ensure the completion of all necessary forms and documentation including medical insurance with an accuracy rate of no less than 95%.
- Schedule appointments in Electronic Medical Records system.
- Register and discharge patients, ensuring all documents have been filled out properly and copays and other monies due are paid at the time of service.
- Consulting with patients, providers, and patient’s family members in compassionate and kind manner.
- Ability to work independently and as a part of a team.
- Always maintain confidentiality.
Customer Service Specialist/Marketing
Access Physical Therapy & Wellness
05.2017 - 05.2020
- Greeting all patients and directing them to appropriate area or staff.
- Scheduling appointments and initial evaluations, taking initial intake information, typing, faxing documents electronically
- Collecting co-payments and wellness store purchases, calling patients who have missed appointments
- Asking questions to determine the customers' needs and directing customers/visitors to the appropriate staff.
- Calling insurance companies to verify benefits and request authorizations, printing of medical records as requested, welcome letters to new patients and MDs, thank you letters to MDs, updating physicians and new patients in the referral database, running frequency reports weekly in the scheduler and any other tasks assigned to he/she by the director.
Bridge Crewmember
United States Army 74th MRBC Fort Hood
02.2012 - 06.2015
- Operate bridge truck and light vehicles
- Perform duties as a deckhand on the bridge erection boat
- Assist in the preparation of a bridge site, rafts, and bridge operations
- Installation of kedge anchorage systems, wire obstacle material, overhead anchorage systems and demolition firing systems
- Communicated effectively with manager and co workers
Education
High School -
Liberty High School
06.2010
Bachelors -
Chamberlain University
06.2025
Associates Degree - Nursing/Applied Science
Sullivan County Community College
05.2020
Associates Degree - Science, Certificate in Phlebotomy
Orange County Community College
05.2018
Skills
- Regular chart maintenance
- Supervising clinical rotations
- Patient assessment
- Culturally-sensitive care
Professional History
I have worked since High School on my Education and in the Workforce. I am proficient in various software including Microsoft and numerous types of insurance. My military experience has put me in a position where I have the ability to work in high stress environments and working well with other’s. Communication is key in an environment such as nursing and with my background it has set me up for success. Upon graduation and at the start of the pandemic up until now, I have worked with children with developmental disabilities.
Timeline
Registered Nurse
The Center for Discovery
05.2020 - Current
Customer Service Specialist
Middletown Medical
05.2019 - 05.2020
Customer Service Specialist/Marketing
Access Physical Therapy & Wellness
05.2017 - 05.2020
Bridge Crewmember
United States Army 74th MRBC Fort Hood
02.2012 - 06.2015
Associates Degree - Nursing/Applied Science
Sullivan County Community College
Associates Degree - Science, Certificate in Phlebotomy
Orange County Community College
High School -
Liberty High School
Bachelors -
Chamberlain University
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