Melanie McFeeley
Linden,NJ
Summary
Result-oriented Customer Experience Associate with 2 years of experience. Skilled in communication and empathizing with customers to deliver exceptional service. Proven track record of increasing revenue by 15%. Committed to ensuring customer satisfaction and driving positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Opeerative
Amazon
10.2021 - 09.2023
- Optimize warehouse layout to maximize efficiency and minimize costs.
- Monitor and analyze warehouse operations data to identify areas for improvement and implement strategies to increase productivity and reduce costs.
- Coordinate with transportation and logistics teams to ensure timely delivery of products to customers.
- Perform regular safety inspections to identify potential hazards and address them promptly to maintain a safe working environment for all warehouse operatives.
Manager
Dunkin' Donuts
09.2019 - 09.2021
- Develop and implement strategies to improve customer satisfaction and loyalty by ensuring excellent customer service at all times.
- Implement quality control measures to ensure that all products meet the highest standards of freshness, taste, and presentation.
- Create and maintain a positive work environment to enhance employee morale and productivity.
- Monitor and analyze customer feedback to identify areas of improvement and implement corrective actions.
- Ensure compliance with all health and safety regulations to ensure a safe working environment for employees and customers.
- Ensure efficient use of resources, including labor, inventory, and equipment, to maximize profitability and minimize waste.
Education
High School Diploma -
Linden High School
Linden, NJ06-2017
Skills
- Adaptability
- Attention to detail
- Communication
- Customer satisfaction
- Quality control
- Revenue generation
- Empathy
- Conflict resolution
Certification
- Esthetics License (2023), Pro Beauty Academy.
Timeline
Warehouse Opeerative
Amazon
10.2021 - 09.2023
Manager
Dunkin' Donuts
09.2019 - 09.2021
High School Diploma -
Linden High School
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