Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

MELANIE MCLAUGHLIN

Williamsport,United States

Summary

Dynamic and self-motivated professional with a proven track record in remote customer service, adept at managing customer interactions and swiftly resolving issues. Strong communication skills and a genuine sense of empathy facilitate the development of lasting customer relationships. Committed to maintaining high levels of customer satisfaction while fostering loyalty through attentive service and effective problem-solving. Eager to leverage expertise in a challenging role that prioritizes exceptional customer experiences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager

Williamsport Steel Container Co., Inc.
01.2007 - Current
  • Management of a fast paced manufacturing office. Responsibilities include communicating with customers regarding sales, troubleshooting and complaints. Oversee all aspects of the office including accounts receivable, accounts payable, purchasing and receiving. I work directly with the plant manager on all aspects of the business.

DME Representative

Medicap Pharmacy
01.2006 - 01.2007
  • Assisted customers with their medical equipment needs. Worked directly with billing and ordering physicians to obtain prior authorizations for equipment from Medicare and Medicaid.

Medical Biller

Hub’s Home Oxygen & Medical Supplies
01.2004 - 01.2006
  • Submitted electronic medical claims to Medicare for payment of Durable Medical Equipment. Called patients for collections of outstanding balances.

Education

Crouse-Irving Memorial Hospital School of Nursing

NYS Regents Diploma - undefined

Beekmantown Central School

Skills

  • Skilled in Microsoft Office applications
  • Client support
  • Detail-oriented data entry with focus on accuracy
  • Accounts receivable processing including collections
  • Scheduling coordination
  • Operational streamlining
  • Executive leadership assistance
  • Vendor relationship management
  • Analytical problem-solving
  • Strong organizational abilities
  • Team collaboration
  • Professional communication skills

Certification

OSHA 10 hour course

Timeline

Office Manager

Williamsport Steel Container Co., Inc.
01.2007 - Current

DME Representative

Medicap Pharmacy
01.2006 - 01.2007

Medical Biller

Hub’s Home Oxygen & Medical Supplies
01.2004 - 01.2006

NYS Regents Diploma - undefined

Beekmantown Central School

Crouse-Irving Memorial Hospital School of Nursing
MELANIE MCLAUGHLIN