Melanie Mejia
Rialto,CA
Summary
Detail-oriented and motivated professional with experience managing teams, optimizing processes, and delivering exceptional service in fast-paced environments. Skilled in cross-functional collaboration, clear communication, and problem solving. Recognized for adaptability, curiosity, and a commitment to continuous learning. Actively developing practical skills in Figma, Canva, HTML, CSS, and JavaScript to pursue a career in product design. Eager to apply strong organizational abilities and a passion for creating user-centered solutions in a Product Design Apprenticeship role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Michael De France
07.2018 - 03.2020
- Oversaw quality control and maintained Certificates of Authenticity for all materials, demonstrating attention to detail and commitment to standards.
- Communicated with vendors and suppliers to manage orders and resolve issues, reinforcing professional collaboration skills.
- Managed inventory systems and tracked supplies and ingredients, developing efficient processes to ensure accurate records and timely reordering.
- Adapted quickly to production challenges, demonstrating problem-solving and flexibility.
Customer Service Representative
Dr. Bill Latour Law Offices
10.2017 - 06.2018
- Answered high-volume inbound calls, guiding prospective clients through eligibility assessments for Social Security and Social Security Disability Income with empathy and clarity.
- Conducted detailed intake interviews and accurately completed required forms to initiate the application process.
- Assigned eligible clients to appropriate case managers, ensuring smooth transitions and continuity of care.
- De-escalated challenging situations by practicing active listening and delivering exceptional customer service, including providing timely case updates.
- Managed intake paperwork and maintained organized records in compliance with legal and privacy standards.
Collections Agent
Leigh Associates
01.2017 - 10.2017
- Assisted customers with account inquiries and payment options.
- Learned to navigate collections software and customer databases efficiently.
- Monitored account statuses and followed up on outstanding payments regularly.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Eisenhower Highschool
Rialto, CA06.2015
Skills
- Figma
- Canva
- HTML, CSS, JavaScript (basic proficiency)
- Curiosity & Continuous Learning
- Cross-Functional Collaboration
- Problem Solving & Adaptability
- User Empathy & Customer Service
- Attention to Detail
- Process Improvement & Workflow Optimization
- Team Leadership
- Decision-Making
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Michael De France
07.2018 - 03.2020
Customer Service Representative
Dr. Bill Latour Law Offices
10.2017 - 06.2018
Collections Agent
Leigh Associates
01.2017 - 10.2017
High School Diploma -
Eisenhower Highschool
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