Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELANIE MENESES AVILES

Pinellas Park

Summary

Healthcare professional with experience in patient admission and administrative support. Skilled in managing front desk operations, patient records, and insurance verifications. Known for reliability, adaptability, and strong team collaboration. Strong communication skills and focus on delivering results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Admitting Receptionist & Surgical Authorizations

Premier Surgical Suites
10.2023 - Current


  • Enhanced billing accuracy: Significantly reduced errors in billing processes by meticulously reviewing charges and insurance information before submission, resulting in improved financial performance and reduced rework.
  • Streamlined scheduling operations: Proactively managed appointment scheduling, cancellations, and reschedules to minimize wait times, enhancing the overall patient experience and optimizing resource utilization.
  • Provided critical support during peak periods: Rapidly triaged incoming patients according to urgency level, ensuring timely and effective care delivery by medical staff during high-volume periods.
  • Fostered collaborative relationships: Worked closely with multidisciplinary teams to ensure timely submission of documentation required for insurance approval, promoting efficient care coordination and reducing administrative burdens.
  • Improved patient outcomes: Efficiently coordinated authorizations for medical procedures and treatment plans, expediting patient access to necessary care and contributing to enhanced patient satisfaction and well-being.



Medical Front Desk Receptionist and Referral Coordinator

MedFlorida Medical Centers
08.2021 - 09.2023


  • Patient Account Management: Maintain accurate and up-to-date patient accounts by obtaining, recording, and updating personal and financial information, ensuring seamless communication and billing processes.
  • Exceptional Patient Service: Deliver outstanding service to a high-volume patient base of 60+ individuals weekly, efficiently scheduling appointments and addressing their needs in a timely and professional manner.
  • Insurance and Payment Processing: Obtain and verify patient insurance information to determine eligibility of benefits, collect and process co-payments and deductibles, and ensure accurate financial transactions.
  • Multi-Telephone System Management: Efficiently manage a multi-line telephone system, processing high-volume calls from patients, insurance providers, and pharmacies, while prioritizing urgent matters and ensuring prompt responses.
  • Insurance Authorization and Referral Management: Obtain and manage insurance authorizations for patient referrals to specialists, diagnostic testing, and procedures, prioritizing urgent requests and communicating effectively with providers and clinical staff to resolve denied authorizations.



Receptionist/Assistance

Tampa Granite Direct LLC
07.2018 - 08.2021


  • Client Relations: Provided warm and professional greetings to clients in person and via phone, addressing their inquiries and needs in a timely and courteous manner.
  • Client Contract Management: Supported designers and Project Managers by efficiently managing client contracts and orders, ensuring exceptional performance and customer satisfaction through proactive monitoring and issue resolution.
  • Communication and Scheduling: Served as a key point of contact, operating a multi-line phone system and multiple email accounts to effectively schedule appointments for designers, respond to client inquiries, and facilitate seamless communication.
  • Operational Excellence: Adhered to office guidelines by following established opening and closing procedures, ensuring a smooth and organized work environment.



Shift Lead Manager

Little Caesars
11.2015 - 10.2017


  • Crew Leadership: Supervise and mentor crew members to ensure seamless operations, exceptional customer service, and high-quality results.
  • Store Operations Management: Oversee daily activities, including inventory management, cash handling, and store maintenance to drive efficiency and effectiveness.
  • Leadership by Example: Demonstrate and promote a culture of excellence, showcasing exceptional customer service, teamwork, and work ethic.
  • Work Environment Maintenance: Ensure a clean, organized, and safe work environment that reflects the company's standards and values.
  • Management Support: Collaborate with management to achieve store goals, implement company initiatives, and maintain high standards of service.


Education

-

Tampa Bay Technical High School
Tampa, Florida
05.2015

Certification # Y7W8P6K8

Certified Medical Administrative Assistant

Certified Phlebotomy Technician - Phlebotomy

Hillsborough Community College ICCE
Tampa, Florida
07.2018

Skills

  • Bilingual: English & Spanish
  • Medical Terminology
  • Administrative skills
  • Health and Safety Management
  • Receptionist Duties
  • Data entry

Timeline

Admitting Receptionist & Surgical Authorizations

Premier Surgical Suites
10.2023 - Current

Medical Front Desk Receptionist and Referral Coordinator

MedFlorida Medical Centers
08.2021 - 09.2023

Receptionist/Assistance

Tampa Granite Direct LLC
07.2018 - 08.2021

Shift Lead Manager

Little Caesars
11.2015 - 10.2017

-

Tampa Bay Technical High School

Certification # Y7W8P6K8

Certified Medical Administrative Assistant

Certified Phlebotomy Technician - Phlebotomy

Hillsborough Community College ICCE

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