MELANIE MENESINI

Drove improvements to sales from 750,000 dollar department to now a 2,000,000 dollar department.

• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Kept detailed records of project progress, discrepancies and other funding issues.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all gourmet products are available.
• Provided suggestions for and actively participated in improving sales, margins and execution of all programs.

Drove improvements to our signing program by working closely with our corporate partners to change our sign holders and signing to make it easier for customers and employees.

• Handled proper storage and rotation of all in gourmet products and supplies.
• Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
• Maintained knowledge of current sales and goals for each of my 5 departments, quality compliance and customer experiences.

• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Developed strong cooperative relationships with coworkers and managers.
• Learned all required tasks quickly to maximize performance.
• Maintained productive, efficient approach to all tasks.
• Continuously checked products for quality assurance according to strict guidelines.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Created appealing displays for routine arrangements and special promotions.

• Helped close our concord store in the willows shopping center and open our Concord store in the Veranda shopping center.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Kept detailed records of project progress, discrepancies and other funding issues.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Assisted with staff training to enforce quality, safety and sanitation guidelines.

• Followed all company policies and procedures to deliver quality work.
• Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Prepared, presented and maintained appropriate stock levels to promote product availability to customers.

• Built strong relationships with customers through positive attitude and attentive response.
• Conducted new-hire training regularly throughout fiscal year.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Managed team workload to reach targets for specific tasks.
• Managed team workload to reach production targets.
• Adhered to rigorous standards for customer service, merchandising and operational safety.

• Assisted in building store displays, effectively implementing layout plans determined by district leaders.
• Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
• Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
• Developed and maintained schedule for staging and delivering orders.
• Rotated perishable merchandise to facilitate quick product searches.
• Unloaded, transported and stocked merchandise with commitment to optimal freshness.
• Managed department personnel, performance management, training and workflow planning.
• Oversaw accurate and timely receipt of perishable products.
• Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
• Controlled and tracked inventory loss due to spoilage or unmet quality standards.
• Coordinated product rotation according to expiration date and quality parameters.
• Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
• Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Prioritized helping customers over completing other routine tasks in store.
• Wrapped, boxed and weighed bakery department products.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.