Melanie Messerli
Tama
Summary
Detail-oriented and dependable professional with a strong background in recruitment, administrative support, and client services. Seeking a position where I can apply my experience in team leadership, management, and employee coordination to contribute to organizational success and deliver high-quality service.
Overview
11
11
years of professional experience
Work History
Branch Manager
QPS Employment Group
07.2021 - 08.2025
- Directed branch operations in compliance with policies and procedures while supporting regional initiatives
- Developed and implemented strategic plans to meet performance goals and drive team accountability
- Built and maintained strong client relationships, aligning services with business needs
- Represented the branch at community and client events to strengthen brand presence
- Designed talent management strategies based on market trends and client demands
- Created financial forecasts and managed budgets to ensure profitability
- Oversaw full employee lifecycle: recruitment, onboarding, performance coaching, and development
- Ensured compliance with EEO standards
Print Shop Coordinator
State of Iowa – Iowa Veterans Home
09.2020 - 08.2021
- Operated high-volume copiers and performed finishing and binding tasks
- Managed inventory and placed supply orders
- Trained new and transferring employees
- Delivered customer service via phone, email, and in person
- Prepared and scanned documents for electronic storage
Senior Recruiter
QPS Employment Group
11.2017 - 08.2020
- Recruited candidates using job databases, cold calls, and employee referrals
- Maintained ongoing communication with clients and candidates
- Conducted interviews, reference checks, and background verifications
- Collaborated with payroll on hours discrepancies and employee issues
- Provided coaching to associate employees to improve job satisfaction and performance
Printer Management First Responder
Ricoh USA
03.2017 - 11.2017
- Provided technical support for network and workstation printers
- Responded to service requests quickly and professionally
- Delivered remote troubleshooting assistance and documentation
- Managed inventory of on-site hardware and consumables
- Reported all fleet meter reads and maintained databases
Site Supervisor
Ricoh USA
04.2014 - 03.2017
- Operated high-volume copiers; handled binding and finishing tasks
- Managed supply inventory and placed orders
- Processed customer billing and invoices monthly
- Trained new employees and transfers
- Offered technical support and resolved equipment issues
- Scanned and electronically stored documents
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO05.2009
Skills
- Branch operations and strategic planning
- Financial forecasing and analyis
- Client relationship management
- Talent management and development
- Customer service excellence
Volunteer Experience
- Ambassador for the Marshalltown Chamber of Commerce
- A member of the Design Committee for the Marshalltown Central Business District
- Participates in Team Up to Clean Up multiple times a year
Timeline
Branch Manager
QPS Employment Group
07.2021 - 08.2025
Print Shop Coordinator
State of Iowa – Iowa Veterans Home
09.2020 - 08.2021
Senior Recruiter
QPS Employment Group
11.2017 - 08.2020
Printer Management First Responder
Ricoh USA
03.2017 - 11.2017
Site Supervisor
Ricoh USA
04.2014 - 03.2017
High School Diploma -
Smith Cotton High School
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