MELANIE MILLARD

Work History

Property Manager

Trenton Mill Lofts, Bottom Line Property Management/LMG Property Group

04.2024 - 09.2025

Studied budget and implemented all necessary purchases while remaining within budget in all categories.
Processed all necessary reports, such as Monday Morning Reports, market surveys, delinquency, renewals, budget analysis, current/projected vacancies, etc...
Completed all office opening/closing procedures daily.
Used Company credit card to make purchases for office and maintenance.
Completed employee commissions worksheets each month.
Approved, organized and implemented all In-Community Transfers.
Abided by all Fair Housing laws in everyday policies and procedures.
Monitored and updated all resident renter’s insurance, uploaded documents to accounts, tracked to ensure all units had current policies. Created Forced Placement policies when necessary.
Scheduled appointments for property viewings and toured property with prospective tenants, added showings, and scheduled all follow-ups for prospects using CRM.
Answered and responded to phone calls and emails pertaining to day-to-day business, inquiries, and residential complaints or concerns.
Managed and trained three maintenance supervisors, delegated tasks, and followed up to ensure all tasks and projects on site were completed in a timely manner.
Managed make-ready board and ensured communication between maintenance, management, vendors, and upper management regarding availability and ready dates.
Walked all move-outs, determined damages and charges, completed final move-out statements. Sent accounts to collections when necessary.
Filed evictions and attended necessary court hearings.
Communicated daily with maintenance staff, vendors, and contractors to schedule all apartment turns, all other necessary work, and major repairs on site.
Planned and scheduled Preventative Maintenance and Fire Inspections (quarterly, semi-annually, and/or annually) and documented all work completed, in addition to any non-compliance issues found within the community or occupied units.
Onboarded all vendors, including collection of Certificates of Insurance, billing information, and W9s. Uploaded and entered all invoices for payment.
Prepared lease violation letters and followed up when necessary. Mediated disputes between neighbors, such as ongoing noise complaints.
Maintained accurate resident account database, including storage units, vehicle info, parking permits, pets, fob device numbers, all resident communication, and lease violations.
Prepared legal documents including leases, late notices, and lease renewal offers.
Processed applications and completed credit and background screening using Resident Research then Yardi Screening, verified identity and income using Snappt.
Proficient in Yardi Breeze Property Management Software, Propertyware Property Management Software, Rent Café Site Manager/CRM, Rent.com/Max Leases CRM, Shperexx, Canva, Blue Moon Property Management Software, 3xLogic and Butterfly MX for controlled door access systems, Microsoft Word and Excel, Luxer Package Lockers, Chase Online Banking, YES Energy, Conservice.
Handled all marketing for the property, including creating PEP flyers, creating ads for various Internet Listing Sites, creating Facebook posts and flyers for events to be posted around the community, outreaching to local businesses to collaborate for resident events and discounts.
Used prorate calculator to manually determine accurate move-in/move-out prorates in addition to any other fees added to/removed from resident accounts.
Communicated with supply vendors to economize, order supplies, and arrange for deliveries.
Oversaw and monitored lift station, created elevator inspection log, Radon Reading log, and fire extinguisher inspection log.
Collected and processed payments, applied all payments to resident accounts, performed remote bank deposits.
Credited accounts when necessary for rent concessions, move-in specials, resident event incentives, etc...
Established and maintained long-lasting relationships with residents using consistent and open communication and excellent customer service. Implemented a “suggestion box” in the resident lounge to help me determine what could be done better or differently.
Received and submitted maintenance work orders in-person, by phone, email, or resident portal, and communicated daily with maintenance supervisor and regarding each day's work. Followed up with each resident work order to ensure work has been completed in a timely manner and to the resident’s satisfaction. Made notes in work orders to accurately track maintenance done and expenditures for each unit.
Planned, budgeted for, and implemented all resident events. Scheduled routine blood drives and food drives to benefit local community organizations.
Assisted in daily upkeep and stocking of supplies in model apartment, lobby, bathrooms, fitness center, business center, resident lounge, coffee bar, elevators, and all other common areas.
Extremely knowledgeable regarding property, grounds, amenities, and all 54 floorplans.
Conducted employee reviews.
Managed a maintenance supervisor in the general oversight, management, and maintenance of community, which includes 85 apartment homes.
Oversaw daily operations, ensuring compliance with property regulations and standards.
Managed tenant relations, addressing concerns to enhance satisfaction and retention.

Assistant Manager and Property Manager

The Residence at Tailrace Marina

05.2023 - 03.2024

Process all necessary reports, such as Monday Morning Reports, market surveys, delinquencies, renewals, budget analysis, current/projected vacancies, etc...
Prepare property and staff for quarterly inspections. Brought inspection percentage from 86% to 99% in just 3 months
Study budget and implement all necessary purchases while remaining within budget in all categories. Use re-classes and accruals to track spending each month. Track variances in budget weekly
Use Company credit card to make purchases for office and maintenance
Complete employee commissions worksheets each month
Organize and implement all In-Community Transfers
Abide by all Fair Housing laws in everyday policies and procedures
Monitor and update all resident renter’s insurance, upload to accounts, track to ensure all units have current policies. Create Forced Placement policies when necessary
Schedule appointments for property viewings and tour property with prospective tenants, add showings, and schedule all follow-ups for prospects using CRM
Respond to phone calls, texts, and emails pertaining to day to day business, inquiries, and residential complaints or concerns
Manage and trained one leasing consultant and one maintenance supervisor, delegate tasks to ensure all tasks and projects on site are completed within a timely manner
Manage make-ready board and ensure communication between maintenance, management, vendors, and leasing staff regarding availability and ready dates
Walk all move-outs, determine damages and charges, complete final water bills and move-out statements. Send accounts to collections when necessary
File evictions and attend necessary court hearings
Communicate daily with vendors and contractors to schedule all apartment turns, all other necessary work, and major repairs on site
Prepare lease violation letters when necessary. Mediate disputes between neighbors, such as ongoing noise complaints
Maintain accurate resident account database, including storage units, vehicle info, parking permits, fob device numbers, and bicycle tags for on-site storage
Prepare legal documents including leases, late notices, and lease renewal offers
Process applications and complete credit and background screening using Yardi Screening, verify income using Payscore
Proficient in Yardi Voyager Property Management Software, Yieldstar, Real Page AI Revenue Management, Avid invoices, Rent Café Site Manager/CRM, Radix, Canva, Payscore, Blue Moon Property Management Software, Door King Systems, Microsoft Word and Excel
Handle marketing for the property, including creating PEP flyers, creating ads for various online resources, creating Facebook posts and flyers for events to be posted around the community
Communicate with supply vendors to economize, order supplies, and arrange for deliveries
Collect and process payments, perform remote bank deposits
Establish and maintain long-lasting relationships with residents
Receive and submit maintenance work orders and communicate daily with maintenance supervisor and technicians regarding the day’s work. Follow up with each resident work order to ensure work has been completed
Plan, budget for, and implement all resident events. Schedule routine blood drives and food drives to benefit local community organizations
Conducted employee reviews
Extremely knowledgeable regarding property, grounds, amenities, and all available floorplans
General oversight of the community which includes 128 apartment homes

Leasing Consultant

Village at Lake Wylie Apartments

04.2021 - 05.2023

Scheduled appointments for property viewings and toured the property with prospective residents
Utilized Knock to assign and manage prospects as well as schedule appointments and follow-ups, and communicate with prospects and residents through phone calls, texts, and emails
Responded to emails, faxes, and phone calls pertaining to day to day business, inquiries, and residential complaints or concerns
Assisted in daily marketing alongside co-workers, including updating Apartments.com, RentPath, Craigslist, Facebook, and Tik-Tok
Prepared daily and weekly reports including but not limited to work orders call backs, renewals, and delinquency
Prepared bi-weekly market surveys
Submitted, closed, and followed up with each resident work order
Utilized MRI Secure Sign to send electronic documents to residents, including Notices to Vacate, Changes of Notice, Final Move-Out Acknowledgements, and Lease Termination Agreements
Prepared and sent Lease Violation Letters to residents and followed up as necessary
Assisted co-workers with organization of lease renewal worksheets, following up with residents regarding renewals as necessary, choosing lease expiration dates, and uploading documents to resident accounts in MRI
Utilized Docusign to send renewal leases and new resident leases electronically
Completed inspections of occupied apartments for transfers and at renewal time
Completed fire extinguisher inspections on property
Communicated with vendors and contractors to schedule necessary work on property
Assisted in daily upkeep of model apartments and clubhouse, including bathrooms, fitness center, business center, resident lounge, and coffee bar
Planned and scheduled all resident events alongside co-workers
Established and maintained long-lasting relationships with residents
Received, reviewed, and submitted maintenance service requests and communicated daily with maintenance supervisor and crew regarding the day’s work
Assisted Property Manager and other Leasing Consultants in general oversight of the community which includes 392 apartment homes
Knowledgeable about the property, grounds, amenities, and all available floorplans
Received and held packages for residents
Highly involved in the process of transitioning property from paper to electronic leases and files

Property Manager

Cheswyck at Ballantyne Apartments

06.2019 - 04.2021

Prepared and implemented yearly and quarterly budget
Scheduled appointments for property viewings and toured the property with prospective residents
Responded to emails, faxes, and phone calls pertaining to day to day business, inquiries, and residential complaints or concerns
Prepared daily and weekly reports including but not limited to market surveys, resident/pet demographics, income reports, work orders call backs, commissions, productivity, renewals
Utilized Yardi to prepare Notices To Vacate and the necessary corresponding paperwork, and to prepare violation letters to residents
Monitored renter’s insurance using Yardi, communicated with residents and insurance companies regarding policies
Processed prospective residents' applications, including credit/background screening and income verification
Proficient in Yardi Voyager, Yardi Screening Works Pro, Rent Café, and Blue Moon Property Management Software
Communicated with vendors and contractors to schedule necessary work on property
Communicated with supply vendors to economize, order supplies, and arrange for deliveries
Budgeted, planned and scheduled all resident events
Established and maintained long-lasting relationships with residents
Received, reviewed, and submitted maintenance service requests and communicated daily with maintenance supervisor and crew regarding each day’s work
Managed an Assistant Manager, three maintenance technicians, a maintenance supervisor, as well as four Leasing Consultants in general oversight of the community which includes 528 apartment homes
Knowledgeable about the property, grounds, amenities, and all available floorplans
Assisted in daily upkeep of model apartment and clubhouse, including bathrooms, fitness center, business center, and coffee bar
Managed and updated three resident notice boards
Oversaw Package Concierge service and used software to manage accounts and retrieve resident packages manually if necessary
Highly involved in the process of transitioning property from paper to electronic leases and files

Property Manager

Legacy Ballantyne Apartments

04.2018 - 04.2019

Studied and implemented budget
Scheduled appointments for property viewings and toured the property with prospective residents
Responded to emails, faxes, and scored and graded phone calls pertaining to day to day business, inquiries, and residential complaints or concerns
Prepared weekly property reports and weekly/monthly market surveys, monthly market analysis and ADLOG
Monitored renter’s insurance using Corelogic, communicated with residents and insurance companies regarding policies
Processed prospective residents’ applications, including credit/background screening and income verification
Proficient in MRI Property Management Software, Corelogic, Rent Dynamics, LRO
Handled marketing for the property, including creating ads for Craigslist and various online resources
Communicated with vendors to schedule necessary work on property
Budgeted, planned, and scheduled all resident events
Established and maintained long-lasting relationships with residents
Received and submitted maintenance service requests and communicated daily with maintenance supervisor and crew regarding the day’s work
Managed Assistant Property Manager, Maintenance Supervisor, and two maintenance technicians in general oversight of the community which includes 282 apartment homes
Knowledgeable about the property, grounds, amenities, and all available floor plans
Assisted in daily upkeep of model apartment and clubhouse, including bathrooms, fitness center, business center, and coffee bar

Office Manager

Perfect Image Detail Shop

03.2017 - 04.2018

Answered phones, greeted customers, responded to voicemails and emails
Received and managed customer information regarding both the detail and U-Haul aspects of the business
Implemented and managed U-Haul rental center
Learned and used U-Haul software and website to create and adjust customer rentals as needed, as well as track inventory
Took payments for both detail shop services and U-Haul rental services
Assisted business owner to create budget for business
Inspected all U-Haul trucks and trailers for damages and maintenance issues prior to rental and upon return of all rentals
Assisted in physical detailing of vehicle interiors and exteriors when necessary
Purchased supplies used for detailing
Cleaned and organized shop and supplies

Property Manager

Thamesview Apartments

06.2015 - 03.2017

Studied and implemented yearly budget
Scheduled appointments for property viewings and toured the property with prospective tenants
Responded to phone calls, emails, and faxes pertaining to day to day business, inquiries, and residential complaints or concerns
Managed and trained one leasing consultant, delegated tasks
Communicated daily with vendors and contractors to schedule all apartment turns and all other necessary work on site
Prepared legal documents, including leases, late notices, and lease renewals using Microsoft Word
Processed weekly reports such as delinquencies, market surveys, and current/future occupancy percentages using Microsoft Excel
Proficient in Yardi Property Management Software, including collecting and processing payment, maintaining resident account database, and credit/background checks for all prospective tenants
Handled marketing for the property, including creating flyers, creating ads for Craigslist and various online resources, and reaching out to and traveling to local businesses to offer discounts for employees
Communicated with vendors to order supplies and arrange for deliveries, and to ensure completion of all necessary scheduled work
Performed bank deposits
Established and maintained long-lasting relationships with tenants
Received and submitted maintenance work orders and communicated daily with maintenance supervisor and technicians regarding each day’s work
General oversight of the community which included 220 apartment homes

Summary

Overview

Work History

Property Manager

Assistant Manager and Property Manager

Leasing Consultant

Property Manager

Property Manager

Office Manager

Property Manager

Education

CDA Certified -

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Graduate - undefined

Skills

AWARDS AND ACKNOWLEDGEMENTS

Timeline

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