MELANIE M NAVARRO
Indio
Summary
Detail-oriented administrative professional accustomed to handling routine needs and special projects. Monitors and records expenditures, schedules appointments and proofreads documents prior to finalization. Proven ability to handle complex payroll tasks while ensuring compliance with company policies. Hardworking and punctual individual familiar with administrative bookkeeping software and accounting procedures.
Overview
6
6
years of professional experience
Work History
Payroll Processor
IPay Solutions Inc
02.2025 - 04.2025
- Safeguarded confidential employee information through proper storage and handling of sensitive documents.
- Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
- Optimized workflow within the department by identifying areas for process improvement and implementing changes accordingly.
- Enhanced operational efficiency by standardizing procedures for reporting time worked across all departments.
Customer Service Manager
Vallarta Supermarkets
08.2021 - 02.2025
- Trained employees by providing performance feedback and coaching in service techniques.
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Built and maintained relationships to promote rapport with customers.
- Handled escalated customer issues, providing function support for customer interactions.
- Audited phone, email, chat and other customer interactions to enforce service standards.
- Addressed and resolved customer concerns and complaints.
- Kept paperwork updated with internal standards and legal requirements.
Public Safety Dispatcher
Spotlight 29 Casino
05.2020 - 02.2021
- Prioritized situations based on current injuries, weapons involved and potential for further danger.
- Gained deeper understanding of emergency situations by asking targeted questions.
- Prepared paperwork and announcements for officers.
- Operated radio, telephone, and computer equipment in designated response centers.
- Delivered fast and friendly service to handle questions and service complaints.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Approached and solved problems with initiative and sound judgment.
Administrative Assistant
Hospitality Staffing Solutions
04.2019 - 03.2020
- Proofread documents for grammar, spelling, and formatting errors before distribution.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person.
- Arranged travel accommodations for employees attending conferences or business trips.
- Managed daily office operations and maintained organized workspace.
- Created visually appealing presentations using PowerPoint or similar software programs.
- Maintained inventory of office supplies and placed orders.
- Supported human resources department by updating employee files as needed.
- Managed incoming and outgoing mail, packages and faxes.
- Promoted productivity by coordinating schedules, meetings and correspondence.
- Met legal requirements by correctly completing important forms.
- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics.
Education
Associate in Science (A.S.) - Psychology
Southern New Hampshire
06.2026
Skills
- Office Administration
- Report Preparation
- Customer Relations
- Bookkeeping
- Staffing coordination
- Account Management
- Deadline-oriented
- Project Management
- Superior computer skills
- Focused on customer satisfaction
LANGUAGE
Spanish
Advanced
Timeline
Payroll Processor
IPay Solutions Inc
02.2025 - 04.2025
Customer Service Manager
Vallarta Supermarkets
08.2021 - 02.2025
Public Safety Dispatcher
Spotlight 29 Casino
05.2020 - 02.2021
Administrative Assistant
Hospitality Staffing Solutions
04.2019 - 03.2020
Associate in Science (A.S.) - Psychology
Southern New Hampshire
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